called in because Building inspector told me there was a Leaky soldier joint to the hot water tank, I'm getting horrible hot water pressure in ALL taps/showers/laundry, etc.
Rep comes on site next day, which was nice.
Tells me that rust and moisture leaking from pipe is just condensation from heat of the exaust vent and the cold of the inlet pipe. Buyable. Except Clearly, the crud/minerals/corrosion has built up into a mountian.
He then proceeds to show me melted plastic on the hot water heater, where the pipes come in and out. This is because the exaust vent gets very hot.
it scared the crap out of me. He assured me it wasn't an issue.... which I find hard to believe. its MELTING. It holds 40 gallons of steaming hot water. How is it not an issue?
I then tell him about my horrible water pressure. it takes 15 minutes for my washer to fill up with hot water... or 2-3 minutes for a cold load. Shower has to be set to almost 80% full hot to get proper temperature. He informs me he won't be fixing it because we still have hot water, and it might be our pipes, not the water heater. I told him I find that hard to believe, as the pipes are dented or anything, and it effects EVERY outlet in the house, even the one thats 4 feet from the water heater.
Regardless, he basically said I could try draining the tank and refilling it to see if that helps, but wouldn't help me do it.
I'll be buying my own hot water heater as soon as I can afford it.
Also, Sick of high pressure sales. Every time I call, they keep hassling me to sign up for 60 dollars a month worth of protection plans, which still wouldn't have covered my issue anyway.
I know this seems overly negative, but if you look at my other reviews, they are honest and to the point.
The person who visited did put on boot covers, and was very clean. He seemed to offer a lot of advice, but no real help when I asked for it. How can the 4 feet of pipe different from the cold vs. hot be the cause of my horrible hot water pressure? its either the leaky connection (which still glistens when I set the hot water heater to "vacation" for a week) or something restricting the flow inside the heater itself...
Again, Going to purchase my own water heater. They've very well lost a customer for life.
- Approximate cost of services:
- $18.00
- Company Response
I am very sorry to hear about this experience Alex and would like to escalate this for review. Please contact me at rmassingham@reliancecomfort.com with your contact information and I will have someone follow up. Thank you. RM