This review is a long time coming as renovations in our home are complete now.
They get one star for showing up.
The installation was HORRIBLE. They managed to "forget" the installation of certain parts of the humidifier (excuse given: Some of the crews that Reliance hires are not the best... are you serious?!?!?!); they had NO clue how to hook up my HRV to the furnace to have it work correctly (excuse I was given was: it's a new furnace, we're not certain why it's not working the way it should); Lastly they had to relocate my thermostat which caused more irritation because I was given grief about where to place it. The entire process took about 2 months, where it should have only taken 2-3 days TOPS!
They get another star for customer service.
This was the only portion of the process that was decent. The customer service reps tried to help as much as they could and did not give up on me. Two thumbs up goes out to their customer service team!
I will never use Reliance again for HVAC work. TRUST ME when I tell you that you can achieve better results by hiring your own contractor (as always do your reference checking!). You get what you pay for!
To Reliance: SHAPE UP!
- Company Response
I'm terribly sorry to hear about this experience Cedric and would like to investigate this further in an effort to provide you with the follow up you deserve. If you could please contact me at email@example.com with more information, I would greatly appreciate it. Thanks in advance. RM