Reliance Home Comfort

Heating & Air Conditioning
51 Simcoe Street South Oshawa ON L1H 4G4
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James Dunning in Burlington
James Dunning in Burlington

Protection Plan

AC stopped working hottest day of the Year. The repair went great and the service man was excellent and professional. Issue was that the call was made on a Friday an appointment was scheduled for the following day. I received a call just before the 3 hour window that I was waiting for the repair man to show up was about to close to say they were over booked and I would not be serviced until two days later. I was told that this was not normal and that it only happened less than 10% of the time. I have only had to use the service once so for me it is 100% of the time. I was lucky that my son with asthma was away for the weekend.

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Company Response

Thanks for sharing James, we value your feedback. I apologize that the appointment was not completed as originally scheduled but am glad that the repair was a positive expereince. Thanks again. RM