We bought a brand new home, where the builder made a deal with Reliance for the the tanks. We are in a group of 6 homes, and so far 3 homes have had the same problems happen with these tanks. Reliance is so unorganized is providing service to the tank. I went 4 days without hot water because they never put our phone number on the work order to the service company. I demanded to be let out of this contract and they informed me of all the charges upon charges to be released. I was told I would be given a credit on the account for a billing cycle, then I receive in the the mail a charge for the service call. I am sorry but apologies in this instance, just won't cut it!!
- Company Response
If you could please contact me directly at firstname.lastname@example.org, I will gladly look into this issue further. I apologize for the negative experience and will be sure to follow up regarding your billing issue. Thanks. RM