I ordered a custom sofa by Pallister and paid for a storage bed frame in a combined order. The part owner, Leanne, told me initially 4-6 weeks for delivery. The applicant placed the order and after further enquiry she told me it would take 8-12 weeks for delivery. After 12 weeks had elapsed I still had no sofa. The sofa finally came shortly after that.
However, upon delivery the company had rented a cargo van and sent their store sales employees to deliver the sofa which weighed a tonne. Needless to say they couldn't get the sofa in the elevator and scratched it all up trying to get it up the stairwell.
I declined the order and then got into a disagreement with Leanne and eventually she took the sofa back and refunded my deposit.
I realized then that this company will do anything to make the sale, but will not stand behind their product and use substandard delivery people to move expensive items.
- Approximate cost of services:
- $1,500.00