East West Futons

Furniture
464 Bloor Street West Toronto ON M5S 1X8
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HomeStars  >  Furniture in Toronto  >  East West Futons
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49%

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Reviews by rating (past 12 months)

Reviews for East West Futons

Average customer rating:
6.3 10 (4 reviews)

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Private User
Private User
Private User reviews Toronto, ON
5/10

Successful futon purchase

I was happy with the futon and the price, and staff were consistently friendly and helpful.

The only problem was East West's busyness. After we'd agreed on a delivery date, they had to cancel it and reschedule (on fairly short notice!) to one week later. I'd never seen that before. Fortunately, that one-week wait was eventually reduced to four days.

Not a big problem though - I'd still recommend you try them. (Along with The Futon Store nearby since they were super friendly too.)

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NJ  from Toronto
NJ from Toronto
1 review Toronto, ON
10/10

Bed, sofa

I visited this store on Bloor, and they gave unbelievable service. Patient during all points of sale, accomodating and prompt delivery at a very reasonable cost. 100% recommend this place.

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Rachelle in uptown toronto
Rachelle in uptown toronto
1 review Toronto, ON
9/10

purchase of a futon mattress

We had purchased a futon from East west, and although it took a while to get a sales associate to talk to us, once we did they were very friendly and we were very impressed with the product they sold us.

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maveriiick
maveriiick
1 review Toronto, ON

First Review

1/10

Custome Leather Sofa

I ordered a custom sofa by Pallister and paid for a storage bed frame in a combined order. The part owner, Leanne, told me initially 4-6 weeks for delivery. The applicant placed the order and after further enquiry she told me it would take 8-12 weeks for delivery. After 12 weeks had elapsed I still had no sofa. The sofa finally came shortly after that.

However, upon delivery the company had rented a cargo van and sent their store sales employees to deliver the sofa which weighed a tonne. Needless to say they couldn't get the sofa in the elevator and scratched it all up trying to get it up the stairwell.

I declined the order and then got into a disagreement with Leanne and eventually she took the sofa back and refunded my deposit.

I realized then that this company will do anything to make the sale, but will not stand behind their product and use substandard delivery people to move expensive items.

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