I was happy with the futon and the price, and staff were consistently friendly and helpful.
The only problem was East West's busyness. After we'd agreed on a delivery date, they had to cancel it and reschedule (on fairly short notice!) to one week later. I'd never seen that before. Fortunately, that one-week wait was eventually reduced to four days.
Not a big problem though - I'd still recommend you try them. (Along with The Futon Store nearby since they were super friendly too.)