Able Moving Ltd.

I hired Able Moving because they were a family run business that assured me they took pride in their company and they operated a clean facility for the storage of the contents of my condo. Not only did the price change (considerable increase from the original quote) but when my belongings were returned they were damaged or all together missing. My couch had been infested with rats so they didn't even bother delivering it to me. My antique chest had legs broken off and missing. Some of my storage bins were returned broken and empty and my very expensive tool kit was never returned....seems like the tool kit went to the "front" of the truck not to the back with the rest of my belongings. I have called the company a number of times. The woman on the phone was very rude and no one in their office would return my calls so I went to their office. After seeing their warehouse I had to warn everyone DO NOT USE THESE PEOPLE FOR STORAGE OR MOVING!!! Their only response was to have the rat infested couch "cleaned" and returned to me. It was the worst moving experience of my life and I hope no one else has to go through what I went through. Seriously I would move everything by myself with a mule and store it on the street before I would step inside their rat infested warehouse or have one of their workers anywhere near my belongings!!!!!! Don't make the same mistake I did!!!!!!

I've used this company in the past and expected the same level of service as previously.....well, it was a disaster.

Someone came to the house a few weeks before the move; most everything was already packed; they determined how large a truck, number of people and time required for the move. I reconfirmed everthing by phone a few days before the move.

So, come move day.....they called in the morning to say they had two times set up for me: 9 am and 1 pm. I said that 1 pm was the time I had ordered, but since the guys were there already, I'd be OK if the sent them ahead. No, they said they'd be there at 1. Well, the truck was 1.5 hours late (arrived at 2:30) ON DUPLICATE KEY UPDATE description=VALUES(description),title=VALUES(title),story=VALUES(story); when i called to find out where they were, they didn't know and couldn't get in touch with them.

Then, after 5 pm, the guys came to say they weren't going to be able to fit everything in the truck. So, I called the office, only to be told there was abosolutely nothing they could do about it. They'd have to take the stuff to the new house and come back for another load; but the guys said, there was no way they were doing that! So, here I am caught in the middle of an argument between the movers and their boss; with everyone saying too bad; my problem. The guys leave to go to take the load to the new house.

In the meantime, the purchasers of the house arrive with their truck and are ready to start moving in. They were really good about it.

Family and friends came to the rescue with a cube van, which they literally filled to the back door! Clearly, they had seriously under estimated the load AND clearly they could have seen long before 5:00 that they were going to have a problem. There is obviously a serious problem between staff and management, and the client is getting caught in the middle.

The guys did a good job, worked hard and moved all my stuff into the new place. They seemed to know their work, were efficient and careful with my goods.

But, management was useless and completely abondonned me.

Obviously I'm not going to be recommending them again.

Our family of 6 recently moved within Toronto. We were most pleased with the service we received. Starting from the free estimate with Andy, the free box delivery with Jesse (owners son), pack & unpack with Sheila (Andy's wife) and Susan, the move with Danny, Justin (Danny's son) and Cory. Jason was most helpful with coordinating all aspects of our move, his customer service skills and communication are second to none. We truly felt like family with this family run company! I will be moving my company this summer and I know who I will be calling. Thank to everyone at Able, keep up the great work!

I hired these pepole to do my moving from toronto to edmonton. They began by a fair estimation and i decided to give them the job. the local moving was done by a different company which screwed me up by charging more than double of the estimated cost. after that i flied to edmonton waiting for my furniture to come one month later. I saw that they have charged my Credit card already while they haven't transfer my furniture yet, so i asked them to send me an invoice so i can claim it from my company, but they are now very dificult to find. they rarely answer their phone and never respond to my voice messages i've left. They keep passing me around and treating me like i owe them somethig. now i feel misserable and doubted even they will carry my furniture from torotno storgae to edmnton.While i'm new to edmonton and have a lot of stress of building my life here , Able moving has added up much more to all these.

DO NOT HIRE THESE PEOPLE..Had 4 broken items..Our belongings were mixed in with other people's (ie boxspring)..We were overcharged $500..Never got our money back for returned boxes..
manager will not return e-mail or phone calls..

The movers broke an expensive, custom-made stained glass window in m old house, and did not mention it (believe me, there is no way they could not have noticed it).

I have called 10 or 12 times, and gotten the runaround each time - they don't accept damage reports over the phone, then they don't respond 5 or 6 emails, then they say they have t check insurance coverage, then just never call back, then, here is the "icing on the cake", so to speak.

Insurance works by weight. So I get nothing, glass being considered not to weigh too much, I guess. They allocate 6 cents per pount.

So...really unprofessional response to my attempt to claim for damages...

I guess the bottom line is, if you have anything precious that doesn't weight very much, don't use this company.

"I would like to acknowledge that Able Moving paid the outstanding balance that the hauler owed us and that Able Moving was only the booking agent and not the packer or the hauler and I am satisfied with the resolution"

Able Moving did my moving from house to townhouse. The old appliances were to be removed from kitchen and basement by the owner. They were not. My friend wanted them and Mark and George agreed to remove them and install them at my friend's - she paid them $80.00 which was their price. They did not follow through. Said they could not get off fridge doors in order to remove from house. They tricked us as doors were removable. They ripped my friend off. For that reason I will not refer anyone to Able Moving. Heaven help those who will have this same situation. They left cell numbers but never returned our calls. They are unprofessional. The manager, as well, was playing us. He did not help either. They scammed my friend who is a widow and myself. They are not trustworthy and for that reason Able Moving is not to be trusted. I will never refer them to anyone!! No conscience, I hope what goes around comes around to them. Have a rotten day guys (Mark, George and Jason).

The two men and truck arrived, surveyed the complicated scene and set to work. They worked steadily, carefully and politely. I found them willing to make the extra effort. Even though the bill was a little more than estimated, I had added things to the load and it took a few hours more than planned to load and unload everything. I was quite satisfied with the service and felt the price was fair.

Woah, I just read the bad reviews, and I'm shocked. I had a wonderful experience. At first I was really worried because the packers showed up 2 hours late and when I called, I was told they were on their way. When they finally showed up, the packers weren't actually aware of the time they were supposed to have arrived, so it was a big miscommunication. It didn't matter in the end - they did a fantastic, efficient packing job, didn't break a thing. The movers came the next day - and were super nice, fast and careful. They moved our piano beautifully, and didn't cause any damage at all to either house (walls/floors). A couple of things would have been forgotten had I not double checked, but I think that's minor considering the amazing job they did. They helped with furniture reassembly, and were very patient while I figured out where everything should go. I was very impressed when I realized that a special bolt got left somewhere - I called to ask about it, and a few days later they phoned me, said they located it, and actually drove it over to my new house. (turned out to be the wrong bolt, but talk about good customer service). I would recommend tham without hesitation. Also, they were MUCH more affordable than the competition.