Toronto Electrical Experts

Formerly Mueller Electric
Home Automation
111 Bridgeland Avenu Toronto ON M6A 1Y7
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Toronto Electrical Experts
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87%

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Reviews for Toronto Electrical Experts

Average customer rating:
9.3 10 (28 reviews)

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Jon in Toronto
Jon in Toronto
6 reviews Toronto, ON
10/10

Whole-house rewiring as part of a fairly extensive renovation

We've had Mike's team helping with our electrical rewiring and lighting needs for about 2 years as we worked through a renovation. At first, we needed some minor but urgent repairs, but as we got into renovating our back porch, our kitchen, two bathrooms and two bedrooms, we kept having them back for more. And finally, we undertook the rewiring of our old knob-and-tube work for the rest of our 125-year-old house, including adding more outlets and more LED lighting. Along the way, we had our electrical service upgraded and a new panel installed (and relocated in our basement).

The guys who have done the vast majority of this work are John and Danny, really good-natured guys who work well as a team, and who are a pleasure to have around. Their work is very good, and they were very conscientious about consulting with us throughout the process (for example, "this switch could be here, and control this set of ceiling lights, or maybe you would prefer..."). Mike has been very kind to accommodate (as much as possible) the scheduling requirements of working in conjunction with a more extensive renovation. Mike has been on-site for much of the planning, and John and Danny have worked out details with him by phone and by consulting with us.

I would probably suggest that anyone undertaking an extensive job like this devote a lot of thought beforehand to lighting and electricacl planning. Although we're extremely happy with the result, I've realized that we were making small changes all along the way -- such as realizing after doing something in one room, that we could consider doing something similar elsewhere. There are so many options these days (from LED light strips to funky switches like the Lutron Caseta "remote control" light switches that solved problems we hadn't even recognized we were "working around" for so many years). Because we tackled different parts of our house at different times, we could incorporate those discoveries as we went along, but it might be helpful for homeowners to view their electricians as consultants from the outset. We tried very hard not just to replace what already existed, but to think ahead about improvements -- if you're always reaching the end of the vacuum cleaner's reach, why not install another outlet in the hallway? (Duh) That kind of thing. I think we succeeded in about 90% of those cases, but there are still a couple of "Gee, why didn't we think to do that?" situations.

All of which is to say that we benefited from John and Danny's expertise, and Mike's, and we're very happy with all the work they've done for us.

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EMcInnis
EMcInnis
1 review Toronto, ON
10/10

Fantastic Service

We went through Homestars to get a quote on issues we were having with a light fixture and dishwasher wiring. Within an hour Michael called and set up an appointment for the next morning. Carlos and Max arrived promptly the next morning and got right to work. They were patient when troubleshooting the issue with the light and very soon everything was up and running. The service was fantastic, Carlos and Max were very friendly, took their time to explain everything, and cleaned up before they left. We are so happy that we have found a company we know we can rely on!

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Company Response

Thank you for your kind words. We at TEE pride ourselves on our quality workmanship as well as providing extraordinary customer service. Let us know if we can be if any further assistance and we’ll be happy to help!

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Mari in Toronto
Mari in Toronto
3 reviews Toronto, ON
2/10

Knob and tube replacement

Very disappointed in this company. We chose TEE after getting quotes from numerous electricians. Michael, the master electrician, knew what he was talking about and we got a great vibe from him. The quote was competitive. However, Michael did not do the work nor did he oversee it. Salesmanship only. He sent in a crew of kids to do the work (knob and tube replacement) under the supervision of someone we had never met and whose qualifications were never made clear. We trusted Michael’s assurances.

Result: the work did not pass ESA inspection the first time. A year later, we are still discovering deficiencies (case in point: all of the receptacles on the upper floor are run to the same circuit, such that you cannot have the window AC on in one room and vacuum in the other, because the circuit will blow — and forget about having two AC units upstairs, which has been very uncomfortable during a summer as hot as the one we have had).

Over and above the incompetent work, the entire experience has been shockingly bad. We found our back door wide open one Saturday morning when we came to the house. His crew had forgotten to lock up before taking off for the weekend. Garbage was dumped into a huge cardboard box in our backyard and got soaking wet in the rain (they had no plan on how to remove it and only did so after we insisted). Our bathroom was left in a disgusting mess for us to clean up after the crew.

We have asked Michael to fix the deficiencies and he has given us the most epic runaround. I didn’t want to post a negative review but there is clearly no desire on this company’s part to fix shoddy work. They got their money.

1 of 1 people found this review helpful.
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Company Response

Dear Mari,

I am truly sorry to hear that you were not satisfied with the work that was done by TEE. We take pride in our workmanship and in our customer satisfaction. I would like to address the points that you made below.

1. While Michael, our Master Electrician did not perform the bulk of the work, he did instruct the crew, which consisted of two licensed electricians and two registered electrical apprentices. This was a seasoned, accredited and experienced crew and most certainly not a crew of kids. When the contract was signed, it was not specified that you wanted Michael to perform the work. Ours is a busy company and this is why we have teams of electricians as Michael cannot be everywhere at once. Had you specified that you wanted Michael on site, we most certainly would have accommodated you and scheduled accordingly.

2. The reason for the initial ESA inspection failure was not because a major deficiency in the work. The inspector simply wanted a minor issue rectified - i.e. clipping some wires which had not yet been completed when the ESA inspector attended the site. This was immediately rectified and there was no need for an additional inspection by the ESA. It passed when we notified the inspector that the clips had been placed.

3. All wiring in the house is indeed done to ESA code, or it would not have passed. We were contracted to replace the knob and tube wiring and we did just that. Had you notified us at the time of the walk-through of your home that you wanted to put window air conditioning units in two of the upstairs bedrooms, we would have advised that a separate circuit for each unit would be required. We did not know that this was your intention and so performed the wiring to code, without such provisions.

4. As soon as you brought to our attention the issue regarding the back door, we dealt with it immediately and ensured that it didn't happen again. We apologized profusely at the time and will take the opportunity to do so again right now. It was an oversight and should not have happened. To our knowledge, this was the only time that your door was left unlocked. Our staff have been retrained regarding this issue and we have had no further occurrences as such.

5. We typically remove all garbage from a work site upon completion of the job. While the work was still ongoing, as soon as you notified us that you were unhappy about the box in which our licensed electricians were keeping the garbage in, we immediately removed it from your yard and the crew was then instructed to remove all garbage on a daily basis, which they did.

6. We clean each work site as we go, as other customers can attest to, and it was never brought to our attention that there was an issue with a mess in the bathroom. If this did happen, you should have brought it to our attention and it would have been dealt with immediately.

7. From the time that you notified us that there were some minor issues that you wanted us to fix, it took Michael two weeks to get there. We apologize if you feel that this was an unreasonable time frame. Scheduling in the summer can be a challenge and Michael did get there as quickly as possible to resolve any outstanding issues. The only issues that he discovered were: a GFI in the kitchen had tripped and he showed your husband how to push the button on the receptacle to reset it. Additionally, there was a tripped breaker in the panel, which Michael showed him how to reset as well. These were tripped as a result of overloading the circuits by plugging in and operating too many appliances simultaneously. This is a common occurrence in any home when too many electrical appliances are being utilized.

Michael had a conversation with your husband when he came to your home about any perceived deficiencies in the workmanship and Jeff assured Michael that he was completely satisfied. We are sorry that you do not share his feeling. Should you have any future electrical issues, please do not hesitate to contact us. As you know, the work is under warranty and we will prioritize any call from you.

Regards,
TEE

marilyn in Toronto
marilyn in Toronto
1 review Toronto, ON
10/10

Household electical repairs

I was so pleased with Michael. He came on time & did all the repairs expertly & enthusiastically.
I would highly recommend him & I will definitely use hm again.
MF

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Company Response

Thank you for your kind words, Marilyn. We were happy to help out!

Private User
Private User
Private User reviews Toronto, ON
10/10

Various electrical tasks

Michael and his crew performed various electrical tasks around the house. They were very professional - they were responsive, timely, and customer focused. I would definitely recommend Michael and his crew for residential electrical needs.

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Company Response

Thanks for your lovely words! The TEE team prides itself not only on expert electrical work but on customer service as well. We were glad to be of service.

Charlie in Toronto
Charlie in Toronto
2 reviews Mississauga, ON
10/10

Home Inspection

Michael came &; did a complete inspection,at a reasonable price. I will call Toronto electrical for all my electrical needs.Came on time.Very respectful. Told me if insurance co needs inspection typed he would take care of the paperwork.
C Price

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Company Response

Thank you for your kind words! We're happy to help out any time!

Ari in Toronto
Ari in Toronto
1 review Toronto, ON
10/10

Electrical Contracting

Mike and his team are highly recommended for all electrical contracting services. His level of knowledge, experience, attention to detail, trustworthiness, level of workmanship and pricing are next to impossible to find these days. Mike is a fantastic person and easy to deal with and is always reachable. Rest assured that Mike knows what he's doing for all residential, commercial and industrial applications. We are completely satisfied and we will be sure to call him for all of our future needs.

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Company Response

Hi Ari -

Thanks for your kind words! We were happy to be of assistance to you and look forward to working with you in the future!

Best,
MM and the TEE Team

DW in North York
DW in North York
15 reviews Toronto, ON
10/10

You can't beat this company!

I contacted Michael to troubleshoot a faulty circuit. He personally answered the online request within 30 minutes and was here the next morning. It turned out to be more than either of us expected but Michael preseved until he found the problem. I really appreciated his determination to stay until things were right as I am sure his day got backed up as a result. Michael is congenial, respectful, and thorough. He obviously knows his stuff. Did a terrific job and I would hire him again in a heartbeat. Thank you Michael and assistant Connor!

Great job, Michael and Connor.

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Company Response

Thank you for your kind words! The whole TEE team strives to do a professional and thorough job on every site. We're so glad you were pleased. It was a real pleasure to meet you! We look forward to helping you out with any further electrical needs!

Mike S in Toronto
Mike S in Toronto
1 review Toronto, ON
10/10

Outstanding work. Professional. Trustworthy.

I finally found a great electrician who I can trust and does excellent work. Michael was prompt, professional and pleasant. He solved a problem and did it skillfully and cleanly. Don’t hestitate to call Michael if you need help with electrical work. He’s terrific.

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Company Response

Hi Michael -

Thanks for your kind words! We're glad that we were able to help out and look forward to taking care of any future electrical needs that you have! Best wishes for a very happy holiday and a healthy new year!

EFK in Toronto
EFK in Toronto
1 review Toronto, ON
10/10

Nest Thermostat & Bathroom Heater/Fan/Lamp Installation

Wow. Arthur and Angelo were prompt, friendly and professional. They did a great job, and cleaned up after themselves. They explained what they were doing, every step of the way, and stayed out of the way as I conducted business calls. Angelo offered help with the Nest account setup if I couldn't figure it out myself, after they installed the device itself, but that wasn't necessary (it WAS pretty simple to set up). I can't wait to have a bath in my WARM bathroom! The price was more than fair. They came, they performed magic, and they left. What more could I want????

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Company Response

We're so glad that we were able to help you out and are thrilled that you are so happy with our work! We pride ourselves on customer service and our team will go the extra mile ton ensure that our customers are satisfied. We'll be happy to perform more electrical "magic" for you in the future!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toronto Electrical Experts

Toronto Electrical Experts has been in business for over 15 years with experience in residential, industrial, commercial and institutional projects. TEE works all over the GTA, Ontario and is capable of doing work in other provinces. The company is owned and operated by Michael Mueller with help from his management ...
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