The Monitoring Center

The Monitoring Center has been monitoring our security alarm system for the past 4 years. They don't try to upsell you, but will hookup an existing system happily. The charge on a yearly basis ($120), the best price aroudn. They're customer service team is excellent and we know they are monitoring reliably since we've had our share of false alarms which they've contacted us about.

I signed up with The Monitoring Center about 3 years back. Most of the time they would call when an alarm is tripped, but there have also been a few horror stories that make me question the service they provide...
1. I have tried to test their monitoring be disconnecting the power to the panel and I have not gotten a call asking if everything is ok.
2. Once, an alarm was tripped, they tried to call the house phone which we did not pick up in time, then they called the 2 cell phones in the call list, but it went straight to voicemail because of bad reception at the time. That was the end of them trying to reach us. They did not leave any voicemails, nor did they call the police. They just stopped trying to contact us after 3 tries which is UNACCEPTABLE!
3. An alarm was tripped twice and they just did not call at all!
4. I went on vacation for a week and did everything to tell them that I will be away for a week and the police should be called if an alarm is tripped. Everything seemed to be in order, but they called me on my last day of vacation. So I had to spend long distance charges to call them back to inquire. It turns out to be their accounting department asking for a York region fee that was due in 1 month. I told them that I was displeased with the lack of communications between departments, but they did not care and am still waiting for a callback after 3 requests to speak to a supervisor.

I have had enough of this bad service and I am currently looking for a new monitoring company. I guess you definitely get what you pay for.

We needed a home alarm system but did not want to pay too much. So we researched and found that the Monitoring Center cost approximately only $120 plus tax per year. So we went with this company for about 2 years. Since the hardware for the company was already installed, we did not have to pay that extra cost of purchasing and installation of hardware. While we were out, the alarm was tripped and the police came, after the fact. A report was filed, we saw footprints in the snow, so the alarm worked to scare the intruder. That was good. However, it would not have been effective against a professional thief who could make it in and out in 5 minutes, before the police show up. So I recommend this system if you just want to "scare off" intruders. But I do not recommend it if you need greater security for your house. After the alarm is tripped 3 times in a year, the police will not respond. That 3 times per year includes false alarms.

When we moved in decided not to go with the $34.99 a month pushing company that previous owners used.

Found The Monitoring Centre and for $9.99 a month (first 3 years then $12.99 a month) they provide the same great service.

Bought my own equipment so never have to worry about being locked in a contract. The only contract for The Monitoring Centre is that you pay one year at a time.

Happy with their service. Just wish they would not require me to have a home phone but that is the same with most companies.

We decided to sign up with TMC when we moved into our current place half a year ago. It was prewired, so TMC confirmed the make and model or the alarm system over the phone to ensure they can provide service. They gave us all the details regarding monthly fees and promotions. The technician arrived on time and set up everything quickly. We set off the alarm once and I've read reviews that it takes them a while to call to verify identity, etc...but they called within a minute! They've also called a few months into service to test our alarm to ensure everything was still working properly. Great price of $9.99 per month! You have to prepay a lump sum of one year, but we were given an 6 months free after the year is up.

I have been a customer for approximately 7 years. I came from this industry and worked for a similiar company. This company provides EXCELLENT Service, they go thru the regular security checks and if alarm is set off they call the house within a minute! I can only say they are the best monitoring company I have ever dealt with.

After being a loyal customer for many years, they were no longer able to moniter because I went to a voip phone. I worked with technical support for months but they were unable to get me hooked up. After 6 months of paying for no service I went to cancel but I was charged an additional full year of services because I cancelled 8 days BEFORE the start of the renewal versus 15 days required by contract. I tried to reason with the cancellation department, but to no avail. (I find it interesting that they modified the contract terms by charging 12.99 versus 9.99 without written approval but are claiming contract terms to get money for no service. I am now looking into other potential ways to rectify the situation purely out of principal.

Called TMC to set up our home alarm system and I'm really pleased with their service! Quick responses, proper security checks when they call us about alarms going off. Fast and easy installation. I didn't have any problems or issues

Solid alarm company!

Switched to The Monitoring Centre (TMC) after a dismal, never-ending 3-year term full of frustration with Reliance Protectron (Reliance is garbage company that's best avoided by the way...)

I'm very impressed with the excellent customer service TMC offers. I made my appointment to switch over my system to TMC back in June. Just like the othe reviewer said...two days before the appointment, they called me up to make sure the appointment was still convenient for me and then even sent an email - impressive!

I was given a 1-hour window when the TMC tech would show up - sure enough he came when promised. The tech checked over my system, tested everything and had me switched over to TMC's system in about 15 mins...great service.

So far, i'm a happy customer of TMC. I've talked with others that have been TMC customers for over 10 yrs and they have nothing but praise. When compared to the others out there (ADT, Reliance, Alarm Force), that are charging over $30 a month for basically the same thing less the "system warranty," you are getting a lot from TMC - it's really a no brainer.

I had a new door installed. Its about $4000.
Called in TMC to reinstall the door sensor. Instead of drilling a straight hole, the installer drills a hole going to the bottom of the door. So now the beautiful door has a big chunk missing. Called the service manager (Derek). Let's see what happens.