Used this company for over 5 years with no issues until now. Their technician installed my devices to the door. After awhile they stopped working and I’m told I have to wait two weeks to get service for their error. Rick who is supposed to be a manager continued to put the blame on us, even though we did not install the devices to the door. Not willing to try and get someone in here faster to solve the issue they caused. Very disappointed and will be cancelling this service.
- Company Response
Hi Enzo. First please allow me to apologize for any inconvenience caused. We cannot locate you in our data base with the information presented and would like to resolve this issue for you. Please contact me directly so that we can investigate and ensure you are taken care of immediately. You can contact me Mirella, Sales Manager at 1-866-247-4999 Ext 2235 or email firstname.lastname@example.org. I will work closely with our Service Manager and we look forward to assisting you in making this right.