I purchased a mattress last week from Simply Elegant. The sales representative (Fred) at the Briddlewood location was very kind in explaining the different varieties they have at the store and helped me to arrive at a decision. I actually liked the collections they had. The highlight there was the 'Sealy' mattress on sale for $299. Unfortunately, it was sold out when Fred called to check the inventory :(
Anyways, he took me through the other mattresses priced similar and I ended up choosing the 'Orthopedic Plush - Queen size mattress' [email protected] I asked him about the warranty and he said the mattress comes with a standard 10 year warranty and when asked about the details, he explained to me that, the warranty covers any sag more than 1.5 inches or if there is any noise, fabric split open, coils protruding etc.
I was happy with the purchase - the total bill (with taxes and delivery charges) came up to $366. I paid it right away & got the mattress delivered the next day itself!! I have no complaints about the delivery or questions if the mattress is new or not. Now, here is where my problem started - there is no warranty card associated with the mattress.
I went back a couple of days back and told my concern to the sales guy, he said that the owner is not around and he will give me a call back. I have been waiting for the call :(:( In the mean time I wrote this concern to the link available at their website [email protected], and got a negative response. The explanation given by someone named Jack implied that my mattress is not covered by the manufacturer warranty as I did not buy a box-spring & frame from them. I am totally disappointed with this response. If this is the condition behind warranty, I would not have bought the mattress AT ALL. I feel like, I have been mislead by the sales guy in order to complete the sale.
Simply Elegant, Please be FAIR! Please keep your words, I just want my mattress to be covered by a warranty and I will be a totally satisfied customer.
UPDATE ON MAR31 - I got a reply from Simply elegant explaining that the warranty is valid on my mattress though I did not buy the boxspring & frame and that they would co-ordinate with the manufacturer in case required in future. I am relieved, finally!!! I am satisfied with my purchase and would recommend Simply elegant to anyone who happens to read this review...