Our beloved father/grandfather passed away last week. The last gift we could give him was a beautiful display of flowers to show him how much we loved and adored him. We put our trust in Ital Florist; instead we found ourselves incredibly disappointed with the embarrassing flower
arrangements and rude customer service. The floral arrangement from the grandchildren was a disgrace for the money paid; on the day of the funeral (not even 24 hours from time of delivery) the casket spray had several dead calla lilies. Marco from Glendale Funeral Home was kind to handle the issue during the funeral visitation and had the grandchildrens' arrangement returned to Ital Florist to have it fixed. Unfortunately, this meant that the afternoon visitation did not have the grandchildren's floral gift for their 'nonno' displayed. The arrangement returned with a few additional flowers but still not to our original requirements. After the funeral, my sister had a lengthy and unpleasant conversation with Mirella (manager). She eventually agreed to reimburse us for the dead calla lilies but nothing for the grandchildren's arrangement or for the time and aggravation of this very frustrating situation during a difficult time in our lives. We will never order from Ital Florist again.