We got a call from them saying that they were going to do a thorough duct cleaning and it was going to take 2 hours. They came in, cleaned the vents in about 45 minutes and then asked us for extra charges to do the rest of the cleaning. We refused of course. They charged us the amount + taxes but never gave us a receipt which means that no taxes were included. Not honest at all.
"Free included vent cleaning" with the purchase of a filter ends up being billed for the filter and the cleaning all at full price.
I am on a fixed income but a child with asthma makes this type of service essential. Unfortunately, these evil people prey on our desire to help our kids, double charging and acting like they care about anything but getting your credit card.
This business is built on underhanded business practices using employees without morals. They know what they're doing alright. Hold on to your wallets!
My mother got about 10-15 calls per week from this company's call centre calling to confirm an appointment that was not even made in the first place. My mom decided that she needed it done anyways so she let them come for the duct cleaning. When she spoke to them about rates, they told her that it would cost $100 for a thorough duct cleaning. When the employee was done his job, he told my mom that she needed to pay $600 just for the duct cleaning! My mom lives alone and is elderly so could only argue with them so much until he started to become aggressive towards her and pressured her into paying. I have attempted to contact this company for weeks now to find out why they had charged my mother $600 for duct cleaning and I still haven't been able to contact them. DO NOT TRUST THIS COMPANY -
Cleaned fast, did not do what they advertised, bad customer service. Called the number to complain got yelled at by the csr, would not let me explain. Would not recommend.
“I have been calling different companies to get an estimate and about the procedure for duct cleaning. poul from Ebay provided me with quote and all the details about duct cleaning. I asked him several question, as I 've no knowledge about this and he very patiently explained the whole procedure to me. Even when the workers came they explained the whole procedure before starting the work. Definately a big thumbs up for this company for anybody who is looking to get air duct furnace & A/C done.