I hired this company to strip to bare and then replace a section of roof that was old, and starting to lose shingles. Company said they gave full 10 year warranty on their work. First winter after they did the job, ceiling below the new roof started leaking. That ceiling had NEVER leaked before. I looked carefully at the new roof and noticed that there was an open hole where there should have been a shingle. Called company to come back. They sent a team of father and son playing good cop / bad cop. Bad cop insisted that the leaking problem I was having had to nothing to do with the job they did - even after seeing that a shingle was totally missing, leaving a gaping hole in the roof. I asked for compensation so I could get the roof repaired and then get the ceiling below repaired. Bad cop kept insisting it was not their responsibility. Good cop said he'd be a "nice guy" and give me half of what it was going to cost me to repair the ceiling. Their approach to me was totally intimidating.
I've just had another company in, still trying to fix the leak. This company pointed out numerous problems with the job done by EW Smith, reflecting a serious lack of attention to workmanship;