I paid the $200 just to get out of the shop! I took the clock in and Alex advised it may need a lot of work. I told him I did not want any work done until I knew what and how much.
I knew the string was broken (external repair) but did not know what else as I was a novice at the time.
There was back and forth and he gave me vague explanations as to what he had to do. He made it sound like more than what was actually done as I would find out. I played along because I had an uneasy feeling and just wanted to get to the shop and pick up our clock.
All he did was add a new string and add solder to where the pendulum attached to the wire. That's it!
When I pointed that out to him he started to get belligerent and kept on with he did a bit of this and that - making no sense. I just paid.
I asked for a receipt and he didn't have any. He scribbled on the back of a business card.
Do NOT go to him!
I reported him to CRA because it seemed obvious how he conducted his 'cash' business.