Purchased a set of stainless steel appliances. The first time was there on a Thursday night. Only 1 salesperson working on the floor. Was busy on the phone, and noted that we were there. Then she went to help someone else and kept us waiting because we probably looked like we weren't going to buy. Had to leave and come back. Later got better help from another salesperson the next day. Got some great deals during one of their promotional sales. We even purchased a stove elsewhere that was cheaper, but when we came back with that, Future Shop matched the price and gave us an additional 10% cheaper. Also got free delivery. Generally, the prices are unbeatable elsewhere. Found the delivery staff very knowledgeable - even called the day before delivery of washer/dryer to tell us to purchase a dryer vent kit and have it ready so they could install it when ready. Would definitely buy from them again if they carried the right brands.