West Coast Windows

Windows & Doors Installation & Service
7533 Progress Way Delta BC V4G 1E8
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84%

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Reviews for West Coast Windows

Average customer rating:
8.7 10 (38 reviews)

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Ryan Webb in
Ryan Webb in
2 reviews North Vancouver, BC
10/10

8 Unit Townhouse Complex

Westcoast is a great crew. Their work is accurate, clean and as per spec.
Brock their front man is informative and very helpful. The quotes were accurate and precise. These guys are friendly and know what they are doing.
We are very happy with all our new windows. Highly recommend these guys.

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SJS in Delta
SJS in Delta
1 review Delta, BC
10/10

Window replacement

Friendly, professional, efficient service and a quality product.
Our new windows gave our older home a face lift, plus the improved R factor and noise reduction are a noticeable improvement.
Very Happy with West Coast Windows and would recommend them to others looking for window replacements.

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Company Response

Thank you for the kind words and we're very happy to hear that your loving your new windows!

Alanna in Delta
Alanna in Delta
1 review Delta, BC
10/10

Great windows

We are extremely happy with the quality of windows and doors we received from West Coast Windows! We looked at a lot of manufacturers and visited many show rooms before making a decision. We chose West Coast Windows as they are manufactured locally, they install their own products and have an extremely strong warranty which is posted on the website.
The windows turned out even better than we thought or were expecting and wouldn’t hesitate to recommend them to any friends or neighbours.

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waterC in Delta
waterC in Delta
1 review Delta, BC
10/10

Amazing service

We decided to have our windows replaced with West Coast Windows 18 years ago and are very happy with our choice. They stand by their products 100% and have just come out to fix a glass issue free of charge even after the original warranty had expired. I cannot say enough about your firms commitment to quality, warranty and outstanding service.

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Egroeg in Surrey
Egroeg in Surrey
3 reviews Surrey, BC
7/10

Window replacement

Quality of windows is superb, no issues whatsoever. Installers worked diligently and at the end the installation was really proper. However, we think the project didn't run smoothly due to poor planning. Troubles started when the measurements were done incorrectly and all 6 windows came small. The installers mastered to fit 4 out of 6 by building a wooden casings around which ultimately made the trick but unfortunately also made an already small bathroom window even smaller. Surprisingly we were told that we would've had to pay for re-manufacturing that window if we wanted it bigger. This explanation didn't make any sense to us as we expected proper measurements in the first place and not excuses. The other 2 windows had to be re-manufactured anyway as building wooden casings wasn't a viable option. Naturally we didn't have to pay again for those 2 windows, however when they arrived a couple of weeks later the glass of another bathroom window wasn't obscured as ordered. It had to be re-ordered and replaced at yet another time. We had the crew come in 3 times instead of what was advertised as a one-day job. Not easy to rate the company performing as described, there is definitely a room for improvement when it comes to planning and managing. However with that said we say we are satisfied with the quality of product and end result which combined with a lifetime warranty allow us to recommend the company for similar projects assuming those organizational issues will be fixed.

1 of 1 people found this review helpful.
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Iona  in Delta
Iona in Delta
1 review Delta, BC
10/10

Window Replacement

West Coast windows came and installed all new energy-efficient windows in our home. From start to finish they were very professional and we were extremely happy with the end result and the service we received throughout. We would highly recommend West Coast windows to anyone.

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Chad in Surrey
Chad in Surrey
1 review Surrey, BC
4/10

Doors, windows - sloppy craftsmanship

The quality of their products are good, and our first experience with them was positive. However our second time with them for all our doors and remaining windows was very disappointing. Extremely sloppy craftsmanship, excessive caulking and filler used, and left for us to "clean up". The trim boards around our door aren't cut at the proper angle and leave a gap at the door jam, the board is warped, and we had to request someone come back and clean up the mess they left. French doors are difficult to lock, installer told my wife "you have to give it a tug to lock it". Also they need to be more thorough with ensuring customers have all relevant information and not assume we've visited the showroom and know everything about the product. Very simple things could have gotten them 5 stars instead of 2, but at the end of the day what we remember is what we see when the installers leave, and that was extremely disappointing.

1 of 2 people found this review helpful.
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Company Response

Hi Chad

Thank you for taking the time to provide us with some feedback on your experience.

We take any feedback very seriously as it helps us to improve our installation techniques and services. We recognize your concern about the caulking and filler on the wooden trim surrounding the entry doors, however our first priority with all of our windows and doors is proper weatherproofing to make sure you get the most durable and long lasting installation possible. When you previously contacted us about your concern with the sealant and filler we sent a service team back to inspect these items for you. In addition to the exterior weather seal we also like to provide a tight seal for the doors weather stripping. When you are pulling the door shut and locking it, you are feeling the weather stripping compress against the door giving you the most energy efficient seal. With all doors there is some play with the deadbolt strike plate, which can be adjusted to make the door close with no resistance, however the compromise would be a loose weather seal and poor energy efficiency.

We understand that you assumed the entry doors would come painted, although there was no discussion of painting the doors or a selection of a paint color. During all of our in home consultations we aim to provide homeowners with as much relevant product information as possible, but we also provide homeowners with supplemental information through our detailed estimates, the estimates cover page, our door and window catalogues, our website, and our showroom. All of these resources particularize all components of our wide range of products and installs, and in this circumstance they all detail how all entry doors only come primed not painted.

We would like to encourage you to contact us if there are still items with your install you are not pleases with, as is the case with all of our installs we are committed to your project and would be happy to continue to work with you to find a solution you will be happy with.

Thanks

The West Coast Windows Team

Dave in Surrey
Dave in Surrey
1 review Surrey, BC
10/10

Window replacement and french door installation

West Coast Windows replaced all the windows in our solarium (14) and installed a french door. The estimator was responsive to our needs and requests. He worked with us to get the right product. The installation team was friendly and professional. They offered tips and ideas for finishing the interior as well. After the install, the estimator followed up to make sure everything was OK. I would definitely use them again.

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Wendy Smith from Vancouver
Wendy Smith from Vancouver
1 review Vancouver, BC
10/10

Window renovation

I hired this company on the recommendation of my realtor. I was impressed by the care and quality of work I received. I live on a street with busy traffic and the noise level was cut dramatically by installing new windows. I received very helpful advice with the project and would recommend these professionals to others.

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GD West in North Vancouver
GD West in North Vancouver
1 review North Vancouver, BC
2/10

20 windows and 1 patio door

We had over 11 deficiencies including not properly sealing the windows, broken drywall, scraps to window sills and exterior trim, and sloppy interior caulking. Not recommended unless you have time remedy their work.

1 of 1 people found this review helpful.
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Company Response

Hi Geoff
We strive for complete customer satisfaction and sincerely apologize for any inconvenience on this job.

Geoff is a repeat customer for West Coast Windows and we value and appreciate his business. His previous home that we built windows for was a lot simpler and a completely different type of window installation. This current order was a “new construction” type of install and there is always work to be done after our crew has left.

It was made clear to the client that even though he pre-painted the lengths of wood trims, he will still need to sand and paint where fasteners were used to secure the trim before the job is 100% complete. The pre-painting helps with cutting in where the window meets the trim and the trim meets the siding but it won’t take away the painting prep work always needed after a window installation. The sealing of the window is our first priority and one of the reasons we can offer a lifetime warranty on the product and installation. We apologize that the job has taken so long to finish but the customer will only let us do work on his home outside of our operating hours and it has been extremely difficult to pencil in the work before or after we are closed for the day.

We stand by our product and installation with a lifetime and transferable warranty. Although this job has had a few speed bumps along the way, in the end we hope that Geoff loves his new windows for many years to come.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about West Coast Windows

Since 1976, our standards have been the same as your expectations – high. We build them, we install them and we warranty them. Designed for our unique West Coast climate, using LoE3 glass, argon gas and uPVC vinyl frame. Two generations of family pride and expertise go into every window.
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