Thank you for taking the time to provide us with some feedback on your experience.
We take any feedback very seriously as it helps us to improve our installation techniques and services. We recognize your concern about the caulking and filler on the wooden trim surrounding the entry doors, however our first priority with all of our windows and doors is proper weatherproofing to make sure you get the most durable and long lasting installation possible. When you previously contacted us about your concern with the sealant and filler we sent a service team back to inspect these items for you. In addition to the exterior weather seal we also like to provide a tight seal for the doors weather stripping. When you are pulling the door shut and locking it, you are feeling the weather stripping compress against the door giving you the most energy efficient seal. With all doors there is some play with the deadbolt strike plate, which can be adjusted to make the door close with no resistance, however the compromise would be a loose weather seal and poor energy efficiency.
We understand that you assumed the entry doors would come painted, although there was no discussion of painting the doors or a selection of a paint color. During all of our in home consultations we aim to provide homeowners with as much relevant product information as possible, but we also provide homeowners with supplemental information through our detailed estimates, the estimates cover page, our door and window catalogues, our website, and our showroom. All of these resources particularize all components of our wide range of products and installs, and in this circumstance they all detail how all entry doors only come primed not painted.
We would like to encourage you to contact us if there are still items with your install you are not pleases with, as is the case with all of our installs we are committed to your project and would be happy to continue to work with you to find a solution you will be happy with.
The West Coast Windows Team