Robertson Family's Kitchen Idea Centre

Although I paid top $ for this project. corners were cut by supplying rather cheap faucets on which the pop-up system for closing the sink is defective necessitating a call to the plumber to open the drain. K.I.C. has sent the plumber twice, but now I am afraid to use it as it might not open again. I have written to K.I.C. twice but did not even get the courtesy of a reply.