Manny's is a small store located in the Hadley Mall. The staff is personable, depending on whom you get. Some of the the sales staff can also be a little short and tend to want to hurry along a sale. Over the years, I have purchased many products at Manny's and all of the products have been reliable. I have heard from others that Manny's no longer handles repairs themselves, and contracts that part out. The delivery men this time around were very accommodating, but I have also had a delivery man who ended up screaming at me because he had to move my washer aside to put in the dryer. I actually thought of going elsewhere after that incident, but after comparing prices, I still buy from Manny's. If you don't mind a dent in your appliance, the scratch and dent store is also worth a trip.