My wife and I hired Buckley Brothers to replace our upstairs bathroom sink. I called the evening before to confirm the appointment and was told that they would be at my house the first thing in the morning. The next morning I took a shower and prepared for the plumber to come. Buckley Brothers never showed up. I called the office and was told that because I didn't answer the phone when I was in the shower they would not be coming. I asked why and was told that they needed to see if I was there. I told them that I called the evening before for that reason. They were not only rude and their response, but offered nothing in way of a reconciliation.