Bought a pair of washer and dryer last week, was delivered on Thursday and when I got home, I spun the washer drum and heard noise like a couple of nuts inside. I called Paddys on Friday and talked to the service dept as my sales person is not in. They said they don't service my area and will contact Whirlpool for a repair person. I said The machine just got delivered yesterday and it's not even used and I asked if can replace it with another unit, they said no as they will repair the machine. I asked if I can return this machine and pay more money to get another model and they said there will be a restocking fee for returns. They eventually called me back and told me whirlpool doesn't have a repair person servicing my area and they will send their technician from port perry on Monday morning.
I read their website and read all their policies and fine prints and they don't list their return, refund, exchange policies. They only said that they will replace after unable to fix it after 3 times.
I also bought extended warranty and now I wonder how is this going to work if they don't have technicians servicing my area.
The price I paid is pretty much the same as the other big box stores, difference is they deliver and install and haul away the old appliances where the other stores charge a small fee for those services. But next time I will go to the big box stores and pay a bit for the delivery and haul away just because the big box stores have excellent return exchange and refund policies.