I contracted with this company to install a "show special" carpet in a rental property second floor. I told them that time was of the essence so I wouldn't miss the spring market. At the show, they said that the property visit & final estimate could be booked the week after the show. Actually, it took more than 6 months even to get one of their reps to meet me at the property. The final job was a giant disappointment too! Never again, and don't believe any time lines unless it is in writing and there is a penalty clause for non-compliance with the time line.