I used to buy all of my appliances at Sears because I trusted their Kenmore name. However, we've needed a new washer, dryer and fridge all in the past year and have done extensive research prior to going to Sears. The Sears employees we dealt with clearly did not know their product information very well. I asked several specific product questions and they were wrong each time. Plus, they're paid on commission and usually try to push the most expensive item. Also, they charge a 15% restocking fee if you return an appliance, even if it's unopened. Stay away!