We purchased our Temperpedic Mattress and a room full of leather furniture for our family room from Jordan's Furniture in Natick. After about a year, the mattress became defective. We called the customer service dept. and they sent out a rep to assess the defect. It was determined that we needed a new mattress, so one was delivered a couple of weeks later. No hassles at all. We would definitely purchase furniture again from Jordan's Furniture, as they do stand behind their warranties.