When we walked to the store, were greeted by friendly ladies and were offered help right away. They went thru catalogs with us, helped us to decide on the purchase, then put order together without the delay. They promissed delivery within 4 weeks and we got call from warehouse 1.5 week later that furniture is ready to be delivered. We even got Thank you card in the mail from the salesperson. Very happy with the store and service received.