Epic Restoration, Construction & Design

Kitchen Planning & Renovation
Surrey BC V4N 4C1
Write a Review
Write a Review

HomeStars
Kitchen Planning & Renovation
Epic Restoration, Construction & Design
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

56%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Epic Restoration, Construction & Design

Average customer rating:
7.6 10 (5 reviews)

Sort by

Private User
Private User
Private User reviews Vancouver, BC
0/10

Bathroom Renovation and Roof Repair

Disappointing outcome from this company. I had put my contact information in an online intake site for contractors and was contacted by the VP of Operations for Epic Restoration, Construction & Design. He assured me they had lots of expertise with renovations and also made the claim that they could have the scope of work done within a matter of a few weeks. Things seemed promising, however, what we got instead was a constant headache of unnecessary delays and additional costs as a result of a lack of proper oversight and evaluation of the scope of work. We were constantly pressured to provide progress payments in advance of the scheduled work according to the contract and were presented with extra fees that were grossly over priced and should have been included in the original renovation costs. I have asked several times for detailed information about the warranty for the work done and was just told in an email that it is 2 years. The house is approximately 800-900 square feet and it took this company from late September 2022 to January 18, 2023 to finish 2 small bathrooms and some minor work in the kitchen which was part of the original contract and also the roof repair. I recently contacted them about exposed nails and poor workmanship on the roof repair and the reply from the VP of Operations was, As far as the roof is concerned, we have fulfilled our obligation according to the terms of the contract. Ive added pictures to show some of the careless work done. One photo shows that they tiled over a mould covered corner in the bathroom. By the time I was able to bring it to the project managers attention, the tiles were already set. Also, some of the design choices were very poor and not comfortably functional. I found myself having to bring several issues to their attention. There was also a level of unprofessionalism in that I was told several times by the same VP that the company was losing money on the job. When I asked them to cover the exposed nails and exposed overlap on the roof repair, they responded advising that additional work would be priced. This was the unfortunate experience Ive had with this company.

Approximate cost of services:
$55,000.00
Was this review helpful?
sarah in Surrey
sarah in Surrey
0 reviews Surrey, BC
10/10

Bathroom renovation

Great company extremely professional and quick communication. Good quality work and workers! Everyone was so wonderful to work with. Thank again Epic!

Approximate cost of services:
$25,000.00
Was this review helpful?
Company Response

Thank you so much for your kind words Sara! It was a real pleasure working with you, and I thought your finish selections turned out beautiful!

Sergio
Sergio
0 reviews North Vancouver, BC
10/10

Restoration

Very professional company. Work was done to my expectations and on time with attention to detail. Would highly recommend

Approximate cost of services:
$6,000.00
Was this review helpful?
Company Response

Thank you so much Surgery! It was a real pleasure doing business with you. You are an awesome customer as well!

Private User
Private User
Private User reviews Surrey, BC
8/10

Great service

Quick reply and service with Gordie on our project. Easy to deal with and very good price.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Awesome! So happy you are satisfied with our quality and service. Looking forward to your next phase.

Private User
Private User
0 reviews Toronto, ON

First Review

10/10

Installed windows

The epic folks came out to the jobsite well prepared and on time we were very impressed with the professionalism that they portrayed. We much appreciated their hard work and efforts and did an excellent job at the install of our windows. We highly recommend and would use them again and again.

Approximate cost of services:
$123,456.00
Was this review helpful?
Company Response

Thank you so much Wayne! It was a pleasure doing work for you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Epic Restoration, Construction & Design

Epic offers professional architectural design build remodeling and home improvement services second to none is quality, value and range of services. Kitchen and bathroom remodeling, sundecks and patio covers, windows and doors, room additions, granny flats, guest quarters, secondary suites, loft conversions, garage conversions, etc. THE EPIC ADVANTAGE: 24/ 7/ ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Kitchen Planning & Renovation pros in Vancouver?