Citywide Flooring

Floor Laying & Refinishing
Toronto ON M1T 3N4
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77%

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Reviews for Citywide Flooring

Average customer rating:
8.6 10 (7 reviews)

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Andrew in Toronto
Andrew in Toronto
1 review Toronto, ON
0/10

Vinyl Flooring

Accepted their quote to get my condo flooring installed with vinyl. Rabi and his team were on time and quick doing the removal and starting the flooring. After the first day, showed him some spots where the flooring was sinking at the grooves and he said the material was defective and he could glue the spots and it would be fine.

Second day he started on the other side of the condo and brought me over to show me the material was cracking due to uneven floors and was continuing to install it. Any professional would have stopped if something was defective and not just continue just because. Maybe I should have stopped him but I didn't because he told me he would start levelling the floors. A week after finishing, everday there were new cracking noises and flooring breaking. Also showed him the transition that wasn't glued properly and he has yet to come fix it.

The manufacturer of the flooring came out and I showed him the underpad used and he said it's too thick and the cushion is why it's been cracking. The flooring company he brought the material from came out and showed me first hand what citywide had done incorrect. The manufacturer said he would give all new flooring if Rabi and his team would do the install over and Citywide Flooring denied saying it was in their budget and left me to figure this out for myself. I guess once you get your money, it's ok to run and hide.

The flooring company used their own team and reinstalled the new flooring for me correctly with no hiccups. Upon removal of my old floors, I found my internet cable nailed through by Rabi and his team.

I also posted a picture where they didn't put the underpad all the way and the level difference caused the flooring to crack down the middle.

And to top it off, I was told they warranty their work for 2 years, but because I selected the material myself and paid them for the delivery, they would not warranty it after the installation was already complete.

If it wasn't for the flooring wholesaler I would be one of those homeowners left in a bad place and having to pay for a job twice

Im not here to debate any responses from them, just want everyone to know what happens when you hire the wrong company for the job.

*Update about this Review*
Received a hostile phone call on Friday September 16 where I was being yelled at and disrespected because they didn't like my review. This is not professional and is worry some that a contractor would treat their client like this considering they wouldn't come rectify any of the issues brought to their attention because "it was not in their budget to do the job for free". Like previously stated, I'm not here to debate anything he replies with, but just to allow other homeowners to be weary when choosing a contractor to complete a job.

Approximate cost of services:
$6,800.00
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Allison
Allison
3 reviews Toronto, ON
10/10

Porcelain tile in kitchen

Rabi and his teem at Citywide Flooring did an excellent job at removing my old laminate floor in the kitchen and replacing it with a beautiful porcelain tile. Throughout the whole process, everyone was respectful of my family and my home, polite and patient. Rabi responded quickly and with detail to any concerns or questions I had. He even refused to get fully paid until I was completely satisfied with the job. Every member of the team was highly professional cleaning up at the end of each day, showing up on time and keeping the noise down to only what was necessary. Rabi was here every day and oversaw every step of the project, making sure it was done to the highest of standards and to what we discussed. My new floor is everything I hoped for. I haven't one complaint. In fact, Rabi took the time to help me with other concerns I had in my home, going above and beyond what was expected of him. I highly recommend Citywide Flooring to anyone and would hire them again without hesitation. Thank you Rabi and team for an amazing job!

Approximate cost of services:
$5,000.00
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Company Response

Thank you Allison for the positive review. We alway stride to give our clients full satisfaction. We are very happy to hear that you love your new floor, and we definitely look forward to working with you again in the future!

Private User
Private User
Private User reviews Toronto, ON
10/10

Hardwood flooring

Rabi and his crew were finished the job in one day, the quality and workmanship were high end . They spent considerable time on the cleanup after the installation was complete. It was like they were never there
I would highly recommend City Wide flooring

Regards

Approximate cost of services:
$4,000.00
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Company Response

Hi,
Thank you for the feedback, we're glad you were satisfied with our work.

Thanks!

Private User
Private User
0 reviews Mississauga, ON
10/10

Dining , living room floors, drywall and paint

Robbie and his team are very professional and honest
They understand what we wanted and work within our budget
Follow by there attention to detail and amazing work and a lot of great advice along the way we couldn’t be anymore happier with the end result . If you are looking for great prices quality work and true professional I would highly recommended Robbie and his team.

Approximate cost of services:
$3,200.00
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Company Response

Hi there , we're glad to hear that you're happy with our work
Thank you for the support

Private User
Private User
0 reviews Toronto, ON
10/10

Hardwood Installation

Very skilled and knowledgeable about flooring in general. We felt very comfortable with Rabi, he had no problem addressing our concerns and explained the whole process for us. Project was very smooth and was completed on time.

Approximate cost of services:
$2,000.00
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Company Response

Thank you very much Alex! We always try to be straight forward and address any concerns that our clients might have. We appreciate your feedback!

Private User
Private User
0 reviews Toronto, ON
10/10

Flooring Installation

Working with City Wide Flooring was an amazing experience! I was out of the country, and Rabbi was able to take care of the work seamlessly while I was away. He did an excellent job, all the details were great. I couldn’t be happier and I would recommend them to anyone!

Approximate cost of services:
$4,000.00
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Company Response

Hi,
Thank you for the support Andreas, it was great working with you, and your trust meant a lot to us. Enjoy your new floor!

Private User
Private User
0 reviews Toronto, ON

First Review

10/10

Flooring Renovation

I planned a small renovation in my condo. I called Citywide to quote on my flooring. After a very knowledgeable conversation, and a visit from a technician the following day . They provided me with a quote. It seemed more then fair. A date was set and once they arrived I was very impressed with the Quality of work, their professionalism and tideiness!!
I would highly recommend!!
Thank you Citywide Flooring!!

Approximate cost of services:
$500.00
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Company Response

Thank you for the feedback! We are glad to hear you are happy with our work!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Citywide Flooring

We offer complete professional flooring consultation and installation
Servicing Toronto & the GTA.
▪️Commercial~Residential~Industrial
▪️Fully Insured & Certified

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