Good variety in the Saugus store - most other places sell a lot of leather couches and sofas. This place had a good variety of vegan-friendly furniture :) I called up to check on delivery status and the operatives were very friendly and helpful. I would definitely go back there again.
Bought a kitchen table last year, showroom is clean and reallly nice to shop around, have a kids place for video games and cookies and coffee while we're busy choosing our furniture, staff is friendly and helpful. Two thumbs up!!!
We bought two couches from Bon's in Saugus in 2006. We were overall very satisfied with the purchases and the assistence we got there. We didn't want delivery right away, and they were able to accomodate this request with delivery a few months in the future. We also had a problem with a loose armrest, and when we called they sent a tech out the next day and fixed it quickly. The couches are holding up well!
A good experience!
The service in the store was very nice. The furniture delivery and setup was another story. It took about 3 months for the furniture we ordered to be delivere, and it arrived staggered. The dining room table arrived broken, and we didn't even know about it until the men setting it up left! They just have noticed it (one of the legs was cracked pretty severely). We luckily purchased insurance, because otherwise Bob's would have told us we were out of luck! Although everything appears to be ok now, we probably won't shop at Bob's again. You get what you pay for.