Hired Jamie in the winter to install an in ground pool for us in the spring. First issue was that he said he would start in June and didn’t start till July. Second was communication, he ghosted us on and off for months throughout the job not replying to our messages for weeks and sometimes never. Third was the quality of the work , our pool walls and bench are far from straight and after the liner was installed it peeled away from the edge . He worked for about a week before he moved onto the next project and we had to reach out to him to see what was going on and when he was going to return. He blamed the pandemic for the delays, but he needs to make sure he responds to calls and texts from clients and not only when it’s convenient for him. Finally he never once gave us a receipt for the three payments we made and kept ignoring that part of the texts.
To be successful in the future he needs to respond to clients as communication is a big part of the job. He did however respond back when we let him know we would finish the job ourselves! You can’t leave your client with a infested swamp pool for over a month with no communication and expect them not to reach out with questions.
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