Called to repair my fridge as it was not holding a proper temperature. They quoted me $79 for the initial cost but it would be waived if service was needed. What they failed to tell me was their standard $255 service call different from the $79 diagnostic cost. Technician was super understandable that we were not happy or willing to pay such a high labour cost, especially if parts were needed to repair our fridge. Called the main office and went back and forth with managers who could not see their error in not disclosing a cost the company considered standard. I would not recommend them as there are other appliance repair companies with far better service and labour costs. In the end we chose to pay for the “diagnostic” fee but did not choose to have them complete the repairs.
- Approximate cost of services:
- $90.00
- Company Response
We're sorry to hear about your experience at our business and we'd love to make things right. The management approached you with possible solution to your problem. Hope you liked it. Please accept our apologies.