I hired Watermark to change a tub spout and shower head, and to recaulk around the bathtub, but it was poorly done. We contacted the owner, Geoff, and he sent someone to fix it the next day (leaky shower head and poor caulking). The work was done properly. I'm thankful that it has been resolved and have received a refund, but it was very inconvenient. I had originally given 0 stars, but given the resolution, I have increased it to 7 stars.