I hired Watermark to change a tub spout and shower head, and to recaulk around the bathtub, but it was poorly done. We contacted the owner, Geoff, and he sent someone to fix it the next day (leaky shower head and poor caulking). The work was done properly. I'm thankful that it has been resolved and have received a refund, but it was very inconvenient. I had originally given 0 stars, but given the resolution, I have increased it to 7 stars.

I have used Watermark Plumbing services 4 times so far. Great communication, transparent billing, knowledgeable staff. The work area is always left clean. Jeremy and Brad did work at our place and they were careful with our belongings. And more importantly and why I 100% trust this company and recommend it, on one occasion, we had an issue with a valve after some work was done, the owner Geoff sent one of his guys right away to come assess the problem and fixed it at no cost. That says a lot.

So happy with the work from Watermark Plumbing Services. We have an antique toilet system in our powder room, so extra parts had to be purchased. They came in, explained everything sourced and picked up the parts and repaired the leaking toilet. As well, they repaired the two other toilets in the house.

I like the fact that they confirm when the repair person is en route, as well, they send a photo of the repair person (who was absolutely lovely). I was pleased with the result. Repairs are seldom (of ever) inexpensive, but their work comes with a one year guarantee, and I feel was completed in a very reasonable time with a very successful outcome.

The admin with whom I was discussing the issues was knowledgeable and very responsive and friendly.

I would definitely call them again should the need arise.

Watermark replaced a bathroom sink for me and did a great job. Punctual, courteous, efficient. I have used Watermark a few times now for various jobs and will continue to use them in the future. Highly recommended.

I knew of Watermark Plumbing from Geoff's posts in neighbourhood FB groups sharing DIY advice so that you can save money instead of calling a plumber, which sounds counter-intuitive at first but speaks highly to Geoff's character. We had some outdoor and indoor issues that I couldn't resolve on my own, and Geoff scheduled Brad to come less than 24 hours after I called. They were both very professional, efficient, and transparent, and offered good practical advice on preventative maintenance. They even sent a personalized thank-you note in the mail for choosing them! Watermark Plumbing will definitely be my first call if I am unfortunate enough to require plumbing services again and I'll be recommending them to friends and family.

Identified cause of sewer backup (clay pipes, root growth) and carried out the work to replace pipes. Work was done on time, in a tidy manner and for a good cost.

They came out to solve one problem, but because they charge for 2hrs regardless, they tackle any additional projects you may have. And they asked the right questions in advance so that they had the right products on hand. I got three additional things fixed - including a shower and sink that havent drained properly for years. Other plumbing companies were unable to solve it. They were extremely professional, collaborative, punctual and we were very pleased with everything.

Totally recommend Watermark Plumbing Services Inc. We had a variety of plumbing issues that needed service: replace kitchen faucet, replace lavatory faucet, replace shower/bathtub hardware, and some new pipes. All were fixed with no problems, no hassles with friendly professional service.

Responsive service from the first call with the intake team. Accommodated our needed booking time. Provided great options for the product with easy to follow instructions on measuring to ensure correct sizing.

We had a flood in the basement and were unsure of the source. The plumbers arrived on time, diagnosed the problem quickly. Repaired the broken pipe and educated us so that the disaster won't be repeated. They were knowledgeable, good communicators, fair in pricing, and expedient. They will be our go to plumbers moving forward.