LG Home Comfort

Heating & Air Conditioning
Vaughan ON L4K 3R6
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76%

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Reviews by rating (past 12 months)

Reviews for LG Home Comfort

Average customer rating:
9.1 10 (137 reviews)

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Private User
Private User
Private User reviews Vaughan, ON
10/10

Air conditioner

I had the best possible experience with LG Home Comfort - if I could rate them more than 10 stars I would. From start to finish, the process was seamless, stress free and I could not be happier with the end result.

Approximate cost of services:
$3,850.00
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Company Response

Thank you for the kind words and sharing your experience.

Private User
Private User
Private User reviews , ON
10/10

Heat Pump Install

LG Home Comfort recently came to install my new heat pump.
From start to finish the work was top notch.
The guys who did the work were efficient, knowledgeable and made sure they left their work area clean!

Approximate cost of services:
$7,600.00
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Company Response

Thank you so much for the review. We are glad you are happy with your new heat pump

Rosie
Rosie
1 review King City, ON
10/10

New air conditioner

The AC was not working and another company said it would take up to 7 days for a replacement. We had seen the LG trucks at a neighbours house and they were happy to recommend them. Efficient and professional. A new unit in less than 24 hours!

Approximate cost of services:
$3,800.00
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Company Response

Thanks Rosie

Private User
Private User
Private User reviews King City, ON
10/10

Air conditioner installation

LG arrived at the scheduled time. They explained the work to be done and approximate time to finish. Very knowledgeable guys

Approximate cost of services:
$45,009.00
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Company Response

Thank you for sharing your experience with our technicians

Private User
Private User
Private User reviews Oshawa, ON
10/10

Amazing Installation, Even Better Service

Couldn't be happier, i was expecting a difficult experience as these quotes usually go withb a pushy sales guy. Gentlemen named Dimitry came by, and he was honest and transparent and not pushy at all. He actually informed us of a few reasons why we wouldnt qualify for the rebate, instead of promising we would get all of our money back! We ended up getting a heatpump and water heater installed in our property in Oshawa. We financed them just as advertised on the add we clicked and everything is working great. Would definetly recommend Dimitry from LG for anyone in the GTA.

Approximate cost of services:
$10,000.00
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Company Response

We are glad that you were happy with the experience that Dimitri and our team of technicians was able to provide.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Dimitry was Amazing! Thank you!

We had already gotten 2 quotes before LG came in, and both were cheaper. When Dimitry came in for our third quote he did not push us into higher priced equipment, in fact he talked us out of getting a Reverse Osmosis, and said we don't need to upgrade to a tankless water heater. We took advantage of the blowout sale they had and did a next day installation for a Heatpump and Furnace and Tank. The installer showed up with the wrong furnace, but came back in time with the correct one while the other installer finished up the tank and heatpump. Everything was done quickly and cleanly. We were cautious to leave a review until we saw the difference in our bills as that's what we were promised, and we couldn't be more happier. They basically halved! Thank you so much LG and Dimitry, can't recommend enough!

Approximate cost of services:
$17,000.00
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Company Response

Thank you for sharing such kind words about our team and your experience.

Private User
Private User
Private User reviews Fort Erie, ON
0/10

Tankless water heater

Told me 5,000 ended 7,245.00 deceptive practices
Contacted Consumer protection, horrible experience, arrogant sales manager, salesperson

Approximate cost of services:
$5,000.00
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Company Response

Hi Osvaldo, it's unfortunate that you are resorting to spreading misinformation rather than clearly communicating with us. You, and your wife/partner/co-signer reviewed the contract and the financing paperwork, which is transparent and clearly outlines the agreed upon and negotiated price. We are happy to provide all transcripts and documentation to the Consumer Protection agency when they reach out to us- we have an exemplary record with them and expect to continue to do so. You have buyers remorse, which is fine, and we were happy to cancel your contract and come remove the equipment for you but you are also unwilling to pay for the house modifications that we had to do in order to install like installing new electrical and running a new gasline- you would also not let us remove it. That work is not free.

Tom Lewis from Hamilton
Tom Lewis from Hamilton
2 reviews Niagara Falls, ON
1/10

Terrible service

After sale was done, the installers and operations team were totally unprofessional. Tech person came the first of 3 times not prepared with the parts to do job. It took 5 weeks of the company not staying in contact with me to let me know how things stood. I waited around for 5 different days through the 5 weeks before finally calling them to cancel. In my opinion, they don't value the customers time.

Approximate cost of services:
$5,800.00
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Company Response

We are sorry that you had a frustrating experience with our team.

joan
joan
1 review , ON
1/10

poor customer service

they installed a heat pump, a new furnace, they left ,I have been trying to get something looked at . I have called and left messages oh they say they will get back to me .but no return calls .they asked me to send them a picture but i think they should come out and see what i am talking about. I have called the head office and customer service even the sales man no action for almost a year...We are not happy customers.

Approximate cost of services:
$23,000.00
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Company Response

Dear Joan, we can understand your frustration, however as was pointed out to you by the technicians who complete your installation- prior to starting the work- you have a poorly wired electrical panel. This issue preceded any work done by us and you were advised that you should have an electrician evaluate it. Our request for a picture was so that we would have someone internal have a look at it to be able to guide you towards a solution. Best of luck.

Private User
Private User
Private User reviews Stratford, ON
0/10

HVAC Equipment

I have experienced the most terrible experience with a vendor in my entire life with the worst customer service ever dealing with LGComfort. The sales manager and operations manager are irrespectful and will not honour their own words. Additionally, they put my kids and me in a very high risk with a gas leak . This company only wants my money and is not interested at all in my safety .

Approximate cost of services:
$26,000.00
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Company Response

Hi Delia, our entire team has responded to each of your inquiries. You have recently asked us to cancel your contract which we have agreed to. No one in the home was ever at risk or in any danger.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about LG Home Comfort

Currently Offering 6 Months Payment Deferral on all New Installations Air Purification The air in your home, for the most part, is the same air being re-circulated over and over again - contaminants included. These contaminants include mold, viruses, pet dander, pollens and household toxins to name a few. There ...
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