North American Concrete Inc.

Concrete Contractors
Oshawa ON L1H 4G1
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Concrete Contractors
North American Concrete Inc.
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82%

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Reviews by rating (past 12 months)

Reviews for North American Concrete Inc.

Average customer rating:
9.4 10 (35 reviews)

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DD in Pickering
DD in Pickering
4 reviews Pickering, ON
1/10

Great work initially - Warranty means nothing!

We worked with Adam initially (Sales) who was patient with us. We then worked with Daniel who was wonderful. He and the crew who did the work were amazing. When they were adding the broom finish, there were a few small holes made in the concrete, so they needed to fix the colour - after several attempts, it couldn't be matched.

We were then assigned to one of the owners, Spencer to help us. I contacted Spencer in Oct 2021, after the job was finished to mention the colour issue. I said I understood that it was end of season, so if we had to wait until Spring, we would. He didnt respond. I reached out early November, he didn't respond.

In May 2022, I reached out, mentioning the colour issue and advising that we now had cracks that needing to be fixed. He responed 2 days later saying cracks had to be large to be covered by warranty and that they'd have a look - that they should be there the following week, and he'd give me 24-48 hours notice. I thanked him. They never came. I wrote him July 15, July 30, called a few times, my husband wrote him and I called again last week.

He has not responded to any texts or phone calls. So what does this tell me? That they are great when planning the work - great when doing the work but the LIFETIME warranty means nothing. If you have issues after, forget about it, you'll never hear from/see them.

I did not want to write this review but I have no choice. In my vmail last week to Spencer, I said I don't know why you're not addressing this and not returning our texts/calls. I waited several days and still nothing - so here we are.

I was nothing but kind to all of the follks we dealt with. I offered the crew food & beverages. ThankedDaniel profusely, polite to Spencer in my calls and texts. This is really, really upsetting to me, after spending SO much money.

THE main reason we went with them was for the LIFE TIME WARRANTY! which clearly means absolutley nothing.

BEWARE!

The attached photos do not do a great job of showing how deep and long the crack(s) is/are. The entire front step is cracking away from the porch.

Approximate cost of services:
$18,600.00
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Jerome McNevitts
Jerome McNevitts
2 reviews Ajax, ON
10/10

Spa pad and patio

After some research, we contacted NA Concrete to build a hot tub pad EXCELLENT MOVE ON OUR PART ! They were very responsive right from the beginning with Kyle ( owner) and Spencer arranging for a quick turnaround on the quote. They were very accommodating to fit us in the schedule to meet our timelines. The initial crew showed up - Dylan and Alex. They were fantastic - they didnt hesitate to answer our many questions and brought forward suggestions which in turn lead to expanding the project - again, excellent move on our part ( approx 27x12 ft pad). The following day additional support arrived - Big G and Accon. The crew worked diligently throughout the day (hot weather) and their positive attitudes never waned - hard work done and a few laughs along the way. Just as impressive was their approach to maintaining the job site in a clean and orderly manner while also ensuring our property and neighbourhood was respected. We are thrilled with the work that was done and would have no hesitation recommending them. Kyle has built a customer centric team backed by quality work delivering as promised- Well done !

Approximate cost of services:
$1.00
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Company Response

Thank you so much for taking the time to share your experience! We certainly take pride in our work and are ecstatic when homeowners like yourselves are so pleasant to work with. I wish we could share a review in return for your hospitality towards our team, providing pizza, water and cold drinks throughout. As an owner-operator, it makes me deeply happy to see homeowners like yourselves impressed with our team and the workmanship left behind. See you soon! - Kyle

Jen
Jen
2 reviews Oshawa, ON
8/10

Concrete Pad

Great job done by the crew - David M., Esteene and Evan. They kept me informed, worked non-stop and left the area clean.

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much for taking the time to leave a review!

Lisa in Toronto
Lisa in Toronto
1 review Oshawa, ON
10/10

Spa pool pad

Great company, several different ppl came for the varied steps, all professional and courteous !!

Approximate cost of services:
$10,000.00
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Company Response

We're ecstatic to hear you enjoyed our teams building process Lisa, enjoy the new swim spa!

Private User
Private User
1 review Oshawa, ON
10/10

Refinishing stamped concrete from last year

North American Concrete last year built a beautiful patio around my house. Im very happy with it. This year I called them back to fix some spots and I was very pleased that they came out and took the time to refinish the areas and make it just right! Spencer took the time and sent G who did a fabulous job with his worker to make it perfect! They did not charge me anything!A wonderful company to work with who follows up on their work! I highly recommend this company if you want stamped concrete. They did a

Approximate cost of services:
$1.00
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Company Response

Thank you so much for taking the time to share your experience! Our time absolutely backs our warranty and will continue to do so as promised should any touch up arise.

Ticker
Ticker
1 review Bowmanville, ON
8/10

Patio and stairs stamped concrete

We are very pleased with the outcome of our project. Their team was professional and friendly. Rocky and Alexander were great to work with throughout the project. They were committed to completing the project to our satisfaction and demonstrated excellent customer service.

Approximate cost of services:
$80,000.00
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Company Response

Thank you for taking the time to leave us a review. We appreciate the acknowledgment of our teams efforts! We hope you continue to enjoy your transformed space and hope to work with you again soon.

Michael & Luz
Michael & Luz
1 review Courtice, ON
10/10

Project - Stamped Concrete

Very professional right from the beginning with the estimate with Kyle. He provided suggestions and was forthright in estimated cost. The crew: Alex, Rocky, G, Accon, and David all worked very hard in making this project a reality. The crew was also very approachable and answered any questions we had. Daniel who was the crew lead was always available and made the project run smoothly.

As per the attached photos - we did the front, side and backyard: Stamped concrete in Earth Seamless design, tan with walnut stain. We also did a compass stamp and maple leaf stamp.

Overall, very impressed with the work done. They did a good clean up job afterwards. Hope to use them again in the future - perhaps for the driveway.

Thanks North American Concrete
Michael & Luz

Approximate cost of services:
$75,000.00
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Company Response

Thank you for taking the time to leave a review. We love when a client recognized the hard work and dedication that goes into our work. So glad you are happy with your final product and hope you get some great use out of your new space this summer and many more to come. We cant wait to work with you again!

Denise in Courtice
Denise in Courtice
3 reviews Oshawa, ON
10/10

Swim Spa Pad

I had North American Concrete recommended to me for a swim spa pad. Kyle came out and gave me a run down of what was required and the work that was involved. He was very thorough and clearly knew what the job entailed. A couple of weeks later Dave, Axon and Mikey came in and started the job. They were polite, punctual and very precise with everything they did. They took care of my landscaping so it wasn't damaged and cleaned up afterwards. Dave and G came back when the job was completed and put down grass seed and topsoil from where the bobcat had to access my yard so that everything was restored. They worked hard and did a fantastic job! I was so very please and impressed. I would definitely recommend them without hesitation!

Approximate cost of services:
$10,000.00
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Company Response

Thank you for taking the time to leave us a great review. We are so glad to hear that you were happy with our services from start to finish. Our team is dedicated to providing the best quality work and customer service. We hope you are enjoying your new space and hope to hear from your recommendations in the future!

Cecilia
Cecilia
1 review Oshawa, ON
10/10

Stamped Patio Around An Inground Pool

From starting Quote to Job finished we are very satisfied with the quality of work that we have received .We had some minor issues that were resolved promptly. We would like to say Spencer and his crew (especially Dylan)were very patient with us and We thank Them Very Much for all there hard quality work .

Mike and Cecilia

Approximate cost of services:
$17,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the great review! We are sorry for the issues that arouse, but we always do our best to resolve in a quick and efficient manner. We hope you are enjoying your final product and hope to hear from you again!

FRANCOIS
FRANCOIS
2 reviews Port Hope, ON
10/10

Excellent job

North American Concrete Review
This is the 2nd time we have used North American Concrete and they were fantastic like the first time.
They showed up on time on May 12, 2022 to start with the excavation of our driveway. Forms were finished on May 16 and the concrete was poured on May 17th. The finished driveway looks excellent and we are very happy with the result.
Throughout the process the crew was flexible, engaging, timely and they always let the work area clean at the end of the day.
Hats off to the crew of: Daniel, Andrew, Cody, Michael, Acorn and G.
North American Concrete is reliable, dependable, knowledgeable and we would highly recommend them.
Thank you

Approximate cost of services:
$16,000.00
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Company Response

Thank you for taking the time to leave such a great review. We are so thankful to have you as a returning client, and are so glad to hear you are happy with our customer service and products. We look forward to hearing from your recommendations and hope to hear from you soon!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about North American Concrete Inc.

North American Concrete provides concrete and masonry services to sectors across Canada. Our second to none building envelope for our clients is specifically designed to stand up to Canada’s harsh climates. We have received the 2023 Consumers Choice Award for Durham Region! We have a 9. 9/ 10 rating across ...
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