Cosmos Moving

Moving & Storage
Mississauga ON L5S 1V6
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83%

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Reviews for Cosmos Moving

Average customer rating:
9.1 10 (39 reviews)

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Mia
Mia
0 reviews Toronto, ON
10/10

Movers Services

Their services is excellent - maintained the schedule, take utmost care for the safety of the stuffs especially glass ware & electronics items, very reliable and respect the customer request.

Approximate cost of services:
$600.00
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Company Response

Hi Mia, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes.

Private User
Private User
Private User reviews Milton, ON
10/10

Moving

We hired company to move our three bedroom house from brampton to Guelph, the job was smooth, everything was on time and budget friendly, and the team members were reliable

Approximate cost of services:
$2,000.00
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Company Response

“Thank you so much for your 10-star review! We will share this with the store team to let them know to keep up the amazing work.”

Private User
Private User
Private User reviews Ajax, ON
10/10

Kitchen renovation

I am really impressed with the services provided by these 3 guys rohit,peter and sunny .i am really happy the way they have done their job.a big thanks to them.10 stars from my side

Approximate cost of services:
$300.00
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Company Response

“Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.”

Private User
Private User
Private User reviews Mississauga, ON
1/10

Shady company, unprofessional manager - REFUSES TO GIVE ME A RECEIPT

DO NOT USE THIS COMPANY. Shady manager who is withholding my receipt and has now since blocked my number. Things started out fine with Cosmos Moving. Sunny was responsive to my text messages, and followed up with me the day before my move, stating that the 26 foot truck I had requested would be ready and sanitized. Things started to go downhill when I got a call from Sunny on the morning of my move saying that the movers had been directed to go to the wrong address by "someone in the office" and that they would be an hour late. I later found out that Sunny himself had directed them to the wrong address by accident. The movers arrived an hour late with the wrong size truck: a 20 foot truck instead of the 26 foot truck. The movers were the ones to tell me that the truck was only 20 feet, and when I texted Sunny asking him why the truck was not the larger one I had ordered, he said that the truck at my house was indeed a 26 foot truck - (this was untrue, it was not - and he then backtracked when i called him out). The movers had to make 2 trips from my storage locker in Burlington to my house in Guelph because of this error. The day overall was a mess. The movers did not place my furniture where requested, they left furniture and boxes outside. When I requested to pay visa (as was offered to me pre-move), Sunny then told me that the visa machine was broken. I asked him why I wasn't notified of this before, and he then changed his story to say that the visa machine was actually left behind at their main office by the movers and that they would have to go back to Brampton to get it. I said I would pay by visa over the phone, and he said that the machine was actually broken. SO WHAT IS IT? Is that machine BROKEN or left behind in Brampton?? Get yours stories straight, please. To top it all off, Sunny then sent the movers back to my house after they had left to make them take a photo of my E-TRANSFER confirmation (and therefore my banking info, which i actually had to strategically cover with my fingers in the photo). Still waiting for that receipt, Sunny.

Approximate cost of services:
$1,200.00
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Company Response

We are surprised to receive this ruthless review from you. First of all, as per our company's policy, we only ask for payment at the end of the job when the customer is satisfied. We sent you the invoice the same day after the job was done. You seem like a very intelligent woman we are sure you only paid us after you got the invoice. Which company would block customers for the receipt? If you were not satisfied, as you said movers didn't place furniture where you requested, why did you pay us? We accepted that it was a mistake on our end when we send our movers to the wrong address but for that, we compensated you as well. We didn't charge a single penny for the second trip we made to finish your job. Keeping your safety in mind we sent a properly sanitized truck however bearing the expenses for the second trip without charging you anything. Moreover, we gave you an additional 2 hours off on top of the total for the inconvenience. You only paid us $1000 including tax for a 3bedroom house with 2 pickup addresses and 1 drop-off address. Honestly, we didn't earn a dollar from your job. Despite all of our efforts you never appreciated it.No one deserves this kind of feedback for human error for which you already got compensation. We never blocked any of our customers however it is you who is not responding to our emails and calls after putting this review. Being in this business, we understand who makes stories and invalid reviews to seek more money. If you have further doubts or queries, we are always available.

canadavisa in Ottawa
canadavisa in Ottawa
1 review Ottawa, ON
10/10

3 bedroom house move

We booked cosmosmoving for our 3 bedroom house move from whitby to brampton. Crew was professional and dedicated. The moving consultant booked our job after getting every little detail and provide us all the necessary tips to save money and time.I recommend cosmos moving to near and dears for moving services

Approximate cost of services:
$2,000.00
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Company Response

Thank you for your valuable feedback . We will be more than happy to serve you in future.

Dhruti in Toronto
Dhruti in Toronto
0 reviews Montreal,
10/10

Service

Respectful behaviour and good service. Punctual timing. Satisfied with work. Friendly staff. Loved service, caring with stuff. Good at team work. No harm to my stuff. I prefer company to everyone.

Approximate cost of services:
$100.00
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Company Response

Thank you for your valuable feedback . We will be more than happy to serve you in future.

Harsh in Toronto
Harsh in Toronto
1 review Montreal,
10/10

Service

Friendly, respectful and punctual all everyone would love to when getting their service done. Good rates and the work done is very satisfying. You should must visit them once in first place .

Approximate cost of services:
$100.00
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Company Response

Thank you for your valuable feedback . We will be more than happy to serve you in future.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Good oriented , very nice work and fully satisfied

Very nice work and good oriented too and i m really satisfyied from work also a lot of cooperation is there which makes you feel good and you must feel like you have a great day

Approximate cost of services:
$100.00
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Company Response

Thank you for your valuable feedback . We will be more than happy to serve you in future.

Private User
Private User
Private User reviews Toronto, ON
6/10

Head office communications issues

Booked a move to get a couple of heavy pieces out from a house basement. Was booked weeks in advance for 2pm for approx 1 hour of work. The day before, time changed to after another job. The team who did the work were excellent; mix-up was at head office planning.

Approximate cost of services:
$200.00
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Company Response

We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. We look forward to hearing from you. Your feedback makes us better.

Balaji in Toronto
Balaji in Toronto
0 reviews Pickering, ON
10/10

Cosmos Movers

Cosmos movers did a good job. They need to climb 3 floors upstairs for my home and two people did it pretty good. Nothing was damaged. Highly recommended and good pricing compared to others.

Approximate cost of services:
$700.00
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Company Response

Thank you for your valuable feedback. We are pleased to serve you. Looking forward to work with you in future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cosmos Moving

The mission of Cosmos Movers is to exceed customers’ expectations. Our goal is to take the stress out of your move and let you sit back, relax and professionals will take care of your moving at lowest price possible without making you more worried about the moving expenses. As cosmos ...
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