Unfortunately a decent service which ended up feeling like they tricked us. Please stick to your quote and learn how to operate a business better.
Pros:
1) They showed up on time
2) They wrapped up everything to limit any damage to the products.
3) No items were damaged during the move.
Cons:
1) The main guy asked us three times how we would be paying. Not sure why he needed to ask so many times.
2) When he wrote up the bill, he charged $120 extra for the 2 pieces of gym equipment. He said they were heavier than 150 lbs so he needed to charge more. Did not say that when we first asked for a quote or when he first looked at all the items on arrival. He decided to surprise us at the end.
3) He charged from the time they left their yard! They came over at 1pm and finished the job by 5:15pm. However they charged me for 6 hrs (12:30pm to 6:30pm). He would not wait to finalize payment until they finished. He kept pushing to get paid before they finished delivering all items. I was initially quoted $180 for the truck and $160/hr for 3 people with a $250 deposit to book the move. I should have been charged for $180 plus another 4.5-5hrs max if they round up.
He started giving us excuses that there were more pieces, etc, but that is why we pay hourly. If it takes more time, you charge for more time. But don't charge for more than what you worked.
Advice for the company:
1) Advise customers properly before you decide to charge whatever you want.
2) Don't be so pushy for payment. I understand some people may try to get away with paying you what you deserve but you only ruin your reputation with good customers.
After this experience, we will not be recommending this company to others.
- Approximate cost of services:
- $1,423.00