Vesta Cleaning Inc

Carpet & Rug Retailers
4531 Market Street Calgary AB T1X
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68%

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Reviews by rating (past 12 months)

Reviews for Vesta Cleaning Inc

Average customer rating:
8.6 10 (7 reviews)

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Christine in Calgary
Christine in Calgary
1 review Calgary, AB
0/10

More worried about payment than doing a good job

I'm really not thrilled with my experience.

I hired Vesta to clean gutters at my rental property. They quoted me a set price over the phone ($141.60) which I felt was reasonable. They seemed friendly and were able to book it pretty promptly. It started out well.

Then the day comes and the guy calls to tell me the downspout wasn't attached but that he could find all the pieces and connect them. It may cost "a little bit more." OK, fine. Well, then I go over to the house only to have the neighbour rip me a new one because he had left the downspout on that guy's lawn (by at least 3-4'). I had to basically redo the guy's work.

Then I find out that he didn't clean the garage gutters, even though in my quote request I clearly noted that there was a single garage and half duplex to be done. At this point, I'm not thrilled, but at least he did the high stuff- I could do the garage myself. The whole point of hiring this service, though, was that I was dealing with my grandfather's funeral and didn't want to be bothered with this.

Then I get the invoice- they've charged me $273!!! $160 for the base cleaning (nearly $20 more than their quote even though they didn't do the garage so they actually did less work), PLUS $100 for reattaching the downspout (even though they did it over the neighbour's property and caused me issues). Again, the price was probably reasonable and that's not the problem- I just expected an update if the cost was different than quoted.

The icing on the cake was that I provided this feedback to them and they really didn't care. No explanation of why the quote $141.60 jumped to $160. No comment on why they didn't do the garage. No apologies. No offer to correct placement of the downspout. Nothing.

THEN, they harassed me over payment. I didn't want to pay until we'd resolved the issues above (I'm talking a day or two delay). I sent an e-transfer as soon as I heard back from the owner (even though her response was not satisfactory), but they couldn't figure out the password. I told them I needed to wait to ensure that the payment was indeed cancelled by my bank. I got text messages, emails, etc. constantly. If they put as much effort into their work as they do billing, I'd have been a happy customer. Frankly, they're lucky I paid the full amount because I really think I should have adjusted it to be the original quote (plus extra downspout work) and that would have been more than fair.

I would probably have booked them to do this as regular maintenance if I'd had a good experience, but they blew it.

Approximate cost of services:
$273.00
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Private User
Private User
Private User reviews Calgary, AB
10/10

Move Out Clean

This was the first apartment I moved out of and needed help to ensure I got my security deposit back. Vesta Cleaning called and confirmed what I needed done.
Service was quick and convenient!
Thank you!

Approximate cost of services:
$170.00
1 of 1 people found this review helpful.
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Company Response

Thank you very much for sharing your experience with us!Truly appreciate your kind words!
- Vesta Cleaning Inc

michelehueber in Spruce Grove
michelehueber in Spruce Grove
1 review , AB
10/10

amazing cleaning service

sasha and her team did an amazing job at my place several time. she is super nice and she try to help me with my schedule. I have recommended her to my friend and he is happy as well

Approximate cost of services:
$100.00
1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your experience with Vesta Cleaning Inc! It's a big pleasure to make our customers happy! We would to love to help you with your projects in the future!

Irina Bolchova in Calgary
Irina Bolchova in Calgary
1 review Calgary, AB
10/10

Carpet,gutter,window

We are absolutely happy with Vesta Cleaning professional services we recently purchased!On time,professional,friendly and high quality!Great team and management!Our carpet looks spotless and there was some very bad old stains from our pets and kids...Windows are so shiny,we couldn't even believe they might look like new!
Strongly recommend to reach Vesta Cleaning for any type of cleaning services!
Great job!

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for your positive review, Irina!
Vesta Cleaning Inc prides itself in quick, efficient, and reliable services while maintaining reasonable price! We would to love to help you with your projects in the future!

Private User
Private User
0 reviews Nanton, AB
10/10

Carpet cleaning

Excellent job by Vesta Cleaning!
Our carpet is spotless and looks like brand new,all old bad stains are gone!Greg was very detailed with cleaning our gutters and windows!He checked every corner and solved all issues!Very happy and will definitely use their services again!

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your experience with Vesta Cleaning Inc!It's a big pleasure to make our customers happy! We would to love to help you with your projects in the future!

Private User
Private User
Private User reviews Calgary, AB
10/10

Service

Great service, precise, quick. Has never been late for am appointment. Always leaves the housespotless.

Approximate cost of services:
$100.00
2 of 2 people found this review helpful.
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Company Response

Thank you for your feedback Vesta Cleaning Inc appreciate your business with us!

Private User
Private User
0 reviews Calgary, AB

First Review

10/10

House cleaning

The best service i've ever had! Fast, clean, friendly staff and reasonable prices! Highly recomend!!

Approximate cost of services:
$120.00
2 of 2 people found this review helpful.
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Company Response

Thank you for your positive review!
Vesta Cleaning Inc prides itself in quick, efficient, and reliable services while maintaining reasonable price!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Vesta Cleaning Inc

Vesta Cleaning Inc is an all-in-one cleaning company that cares for the home inside and out. We have been in business for over 6 years and trusted by over 5000 clients. We are there for you, when you need us. We clean, restore, and maintain your property in tip top ...
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