Iconic Paving was hired through another company to complete our asphalt driveway at our newly built home. They arrived with their crew in September and before the work began, the Foreman (Vince) and I agreed on the driveway layout (straight edges on both sides all the way down). I thought this was clear and there would be no confusion about what "straight" meant. Well, to my surprise, I came out to see the finished product and was absolutely appalled to see one side of the driveway completely crooked! Not just a little bit crooked but completely crooked. I asked Vince what happened because I thought we were clear on what needed to be done. He said going straight would have involved him digging up grass and he had nowhere to put it. I asked why didn't he knock on the door to ask me if he could put the grass on the front lawn which was just dirt since we were waiting on landscaping and sod. I also said to him if you are going to completely deviate from what the homeowner agreed to then you need to speak to the homeowner before you deviate. Vince completely dismissed me and asked for payment. He also suggested I spend more money on an interlock border. I asked him if the asphalt truck could come back and fix the sloppy work that was done and the answer was not today.
Vince promised me faithfully he would return to fix the driveway. He claimed to be a man of his word. Two months later and he can't even respond to a simple text.
I reached out to the owner Roy and received the same response. He promised to fix the driveway several times. As of late, he has completely stopped responding to my emails, text messages and voicemails. He has yet to show up to fix the driveway.
Do yourself a favour and stay away from this paving company. They are completely unprofessional and clearly do sloppy work. They lack integrity and do not stand by their word at all. There is zero customer service. With so many paving/asphalt companies to choose from, I don't know why anyone would choose Iconic Paving. It's truly disgusting the way they handled the situation.
- Approximate cost of services:
- $4,000.00