Private User reviews Toronto, ON Joined 2019/12/26

10/10

Bathroom Renovation review in Toronto

04/30/2023

Truly heroes! The folks at Plumbing and Heating Heroes were thoughtful, professional, and fast. We love our new bathroom.

Job Price

Approximate cost of services:: $18,000.00

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Company Response

Dear valued customer,

Thank you for sharing your positive experience with our team at Plumbing and Heating Heroes. We are delighted to hear that our team was able to provide you with a thoughtful, professional, and efficient service that met your expectations.

At Plumbing and Heating Heroes, we take pride in providing exceptional customer service, and we are thrilled to hear that you are satisfied with your new bathroom. It's always great to hear such positive feedback, and we appreciate your kind words.

Thank you for choosing us for your plumbing needs, and we hope to have the opportunity to serve you again in the future.

Best regards,

Plumbing & Heating Heroes
416-893-5717
http://www.plumbingandheatingheroes.ca

Private User

Private User reviews Toronto, ON Joined 2018/09/19

10/10

Shower Leak

Plumbing review in Toronto

04/15/2023

I had a leak in my top floor shower that went to the ceiling of the main floor bathroom. Camilo and Brenden were able to take care of everything. They were both very patient, friendly and professional. Camilo diagnosed the issue and fixed the leak while putting the drywall back behind the shower and the ceiling. Brenden finished by doing the sanding, plastering and painting.

When Brenden did the painting, he wanted to make sure that we were satisfied with the result. He took extra care and time to make sure that at the end we would be happy. Having someone being this considerate makes me feel very comfortable to trust that they will do a good job. I was also happy that there really wasn't any mess to clean up as both gentlemen left the areas they worked in very clean. They also respected the covid world we are in and wore masks and booties on their shoes.

One last person to call out is the receptionist who answers the phone. She was friendly and helpful whenever I had a question about scheduling or payment. This is my first time dealing with this company and it has been a great experience.

Job Price

Approximate cost of services:: $2,800.00

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Company Response

Dear valued customer,

Thank you for taking the time to write such a wonderful review about your experience with our team at Plumbing & Heating Heroes. We are thrilled to hear that Camilo and Brenden were able to take care of your shower leak issue and that they provided you with excellent service.

We are proud to have a team of skilled and professional plumbers who take great care to diagnose and repair any plumbing problems while also ensuring that the surrounding areas are left clean and tidy. We appreciate your kind words regarding our team's work and their consideration towards COVID-19 protocols.

We are also delighted to hear that our receptionist was able to provide you with excellent customer service and answer any questions you had regarding scheduling and payment.

Thank you for choosing Plumbing & Heating Heroes for your plumbing needs, and we hope to have the opportunity to serve you again in the future.

Best regards,

Plumbing & Heating Heroes
416-893-5717
http://www.plumbingandheatingheroes.ca

Matthew in Toronto

1 review Courtice, ON Joined 2019/01/18

10/10

Toilet replacement

Plumbing review in Courtice

03/18/2023

Cam and his team called me right away there were very professional they recommend we needed to replace our main floor toilet once we have the go ahead it was done in a couple of hours

Thank you we will be contacting you again for our plumbing needs :)

Job Price

Approximate cost of services:: $1,150.00

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Company Response

Hi Matthew,

Thank you for taking the time to leave such a positive review about your experience with our team at Plumbing & Heating Heroes. We are delighted to hear that Cam and our team were able to provide you with prompt and professional service.

We take pride in providing our customers with expert plumbing advice and recommendations, and we are thrilled to hear that we were able to identify the issue with your main floor toilet and replace it in a timely and efficient manner.

Thank you for choosing Plumbing & Heating Heroes for your plumbing needs, and we look forward to serving you again in the future.

Plumbing & Heating Heroes
416-893-5717
http://www.plumbingandheatingheroes.ca

Cherie

0 reviews Pickering, ON Joined 2023/03/08

10/10

Kitchen faucet install and Drain-line replacement

Plumbing review in Pickering

03/11/2023

We needed our kitchen faucet replaced in a hurry and Plumbing and Heating Heros were able to book us in quickly. Camilo, a licensed plumber, came today and not only replaced our faucet but also needed to re-do our drain line as it was out-dated and leaking. Camilo was very knowledgeable and friendly. We would definitely recommend this company and Camilo. In fact, we have more plumbing repairs and definitely want Camilo to do the work.

Job Price

Approximate cost of services:: $130,000.00

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Company Response

Thank you for taking the time to share your positive experience with Plumbing and Heating Heroes, and specifically Camilo, your licensed plumber. We are thrilled to hear that Camilo was able to promptly address your kitchen faucet replacement and your outdated and leaking drain line.

We take pride in providing our customers with knowledgeable and friendly service, and we are glad to hear that Camilo exceeded your expectations. We are grateful for your recommendation and look forward to the opportunity to work with you again in the future.

Thank you for choosing Plumbing and Heating Heroes.

Best regards,

Plumbing and Heating Heroes
416-893-5717
http://www.plumbingandheatingheroes.ca

Porchrailing

2 reviews Toronto, ON Joined 2021/11/19

10/10

Replacing the toilet

Plumbing review in Toronto

02/28/2023

Camilo and Brenden replaced the toilet in the basement. After explaining what I need and giving me an estimate, they picked up the toilet right away and the whole job was in no time. I highly recommend them. They are very professional and get the job done very efficiently.

Job Price

Approximate cost of services:: $737.00

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Company Response

Great to hear that you had a positive experience with Camilo and Brenden during their visit to your house! We are committed to providing our customers with the best possible service, and we're glad that they were able to explain everything clearly and complete the job quickly and efficiently.

Thank you for taking the time to share your experience with us and leaving us a positive Homestar review. We truly appreciate your business and feedback.

If you need any further assistance with plumbing or other home services in the future, please don't hesitate to reach out. We're always here to help.

Plumbing and Heating Heroes
416-893-5717
http://www.plumbingandheatingheroes.ca

Happy

14 reviews Toronto, ON Joined 2017/02/14

10/10

Yearly Systems Check

Heating & Air Conditioning review in Toronto

09/13/2022

Camilo and Brendan as well as their admin team were very efficient in getting me booked in and systems checked out. Camilo came across a few potential issues and explained my options to remedy and emailed info to me as well. He is not pushy and in fact very measured in his approach. I really appreciate being able to take my time to digest the findings and take action from there.

Job Price

Approximate cost of services:: $50.00

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Company Response

Thank you for taking the time to share your positive experience with Plumbing and Heating Heroes. We are delighted to hear that Camilo and Brenden, along with our admin team, were efficient in getting you booked in and addressing your system check.

We understand the importance of providing our customers with clear and concise information, and we are thrilled to hear that Camilo took the time to explain your options for potential issues without being pushy. It is our goal to ensure that our customers feel comfortable and informed, and we are grateful for your recognition of Camilo's measured approach.

Thank you for choosing Plumbing and Heating Heroes, and we look forward to serving you in the future.

Best regards,

Plumbing and Heating Heroes
416-893-5717
http://www.plumbingandheatingheroes.ca

carmine

2 reviews Toronto, ON Joined 2021/05/17

10/10

Designer Faucet Install

Kitchen & Bathroom - Cabinets & Design review in Toronto

12/23/2021

Camillo was incredible. Timely, responsive, efficient, took time to explain all things. I would highly recommend him. Also very honourable and very loyal to his employer. My only con would be the price - it took less than and hour so I felt as though the labour cost was very high. I supplied the parts except for the silicone to seal the tap upon completion. I would recommend them and use them again. Camillo did explain the likely cost but was not expecting to be so quick. Happy holidays and thanks for getting this done Camillo!

Job Price

Approximate cost of services:: $320.00

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Company Response

Hi Carmine,

Thank you so much for taking the time to leave this 10-star review for Plumbing & Heating Heroes and our technician, Camilo. We are happy to hear that Camilo was timely, responsive, efficient and took his time to explain everything to you. We like to keep our customer informed along the way and are glad Camilo was able to involve you in that process. We also appreciate that you would recommend us and use our company again. We look forward to servicing your home once more in the future.

Thank you for choosing Plumbing Heroes as your neighbourhood plumbing company. Have a safe and healthy day.

Plumbing & Heating Heroes
https://www.plumbingandheatingheroes.ca/
416-893-5717

Sandra in Kingston

1 review Toronto, ON Joined 2021/11/26

10/10

New shower install

Plumbing review in Toronto

11/26/2021

We would like to thank Camilo and his men for the fantastic job they did on my tub/shower repair. I have called Plumbing Heroes in the past and as usual Camilo came right away. I had a leak in my main bathroom that was leaking into my laundry room on the first floor. It took Camilo 10 minutes to find the problem. Water was leaking in the back of my tiles due to missing grout and my tiles were lose. The tiles had to be removed and new ones installed along with all new plumbing fixtures. The house is 36 years old and I did not want to replace the tub, sink or toilet. He told me that he could replace the tiles and new waterproof dry wall without damaging my tub. Camilo and his men were very professional, very neat and tidy. They did a fantastic job and my bathroom looks lovely. I have recommended Plumbing Heroes to people already and they are so happy with the work Camilo has done for them. Thank you Camilo and your crew for a fantastic job! Sandy Jones

Job Price

Approximate cost of services:: $4,800.00

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Company Response

Hi Sandy,

Thank you so much for this detailed review that you have so kindly written for our technician Camilo and our whole Plumbing & Heating Heroes team! We are always happy to hear from a repeat customer! Having our team back in your home is the best compliment a small business, like ours, could ever receive. It is also great to hear that Camilo was able to safely preserve your tub while completing other plumbing and tile work around that area.

Thank you again, for your loyalty and for continuing to choose Plumbing Heroes as your neighbourhood plumbing company. Have a safe and healthy day.

Plumbing & Heating Heroes
https://www.plumbingandheatingheroes.ca/
416-893-5717

Mart

2 reviews Whitby, ON Joined 2020/09/17

10/10

Bathroom shower

Bathroom & Kitchen - Fixtures & Accessories review in Whitby

06/25/2021

Our second floor bathroom shower burst resulting in a flood down to the first floor. We shut off the water and desperately searched for a plumber. This was on a Sunday - Father's Day - so I wasn't holding out much hope, however, upon reading the reviews I called Plumbing Heroes and spoke to Camilo. He came within a couple of hours and repaired the problem quickly. His work was top notch, efficient and he cleaned up all areas upon completion.
In addition, I showed him another area of concern with the outside hose lines which he found had previously frozen and expanded inside the wall. I hoped to book him for this in the future but he took care of it right then and there.
Excellent service and response time. Camilo is very engaging and informative.

Job Price

Approximate cost of services:: $1,800.00

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Company Response

Hi Mart,

We are incredibly thankful that you took the time out to leave Plumbing & Heating Heroes, and our technician, Camilo, this 10-Star review! We are a 24 hour emergency company and are happy to hear that our technician Camilo was able to respond so quickly to your emergency flood and on Father's Day no less. It's also great to know that Camilo was able to address your secondary plumbing need on the spot, that same day.

Thank you so much for choose Plumbing & Heating Heroes as your neighbourhood plumbing company. Have a safe and healthy day.

Plumbing & Heating Heroes
https://www.plumbingandheatingheroes.ca/
416-893-5717

Thomas in Toronto

2 reviews Toronto, ON Joined 2017/11/27

10/10

Basement Reno, Full Rough-in (bathroom, laundry, drains, full house manifold)

Basement Renovation review in Toronto

05/13/2021

Camilo is fantastic and I would not hesitate in recommending him. All the work is highest quality and installed with the utmost of care. Great communication as well, kept me posted on each step and how things were going.

Job Price

Approximate cost of services:: $8,000.00

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Company Response

Hi Thomas,

We are incredibly thankful that you took the time out to leave Plumbing & Heating Heroes, and our technician, Camilo, this 5-Star review. It is great to hear that Camilo was able to provide you with fantastic communication and high quality work. We like to keep our customers involved and in the know. In addition, we also appreciate your future recommendations!

Thanks again for choose Plumbing Heroes as your neighbourhood plumbing company. Have a safe and healthy day.

Plumbing and Heating Heroes
416-893-5717
http://www.plumbingandheatingheroes.ca

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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