Dale (True North Concrete Cutting and Coring) spent a good deal of time discussing and solutioning for the concrete cutting & window well dimensions in order to install a basement egress casement window. Dale was knowledgeable, patient, helpful and supportive throughout. Dale helped outline the scope, process and permitting requirements. This project was delayed twice (on our end) and on both occassions, Dale demonstrated a great deal of flexibility in adjusting for the rescheduling of his crew. Dale went so far as to have his team fashion a temporary plywood rough opening cover until the window could be installed by a different company 3 days later. The window well and concrete cutting worked out very well, followed by a successful window installation. After speaking with 3 different companies, we felt most comfortable with Dale's customer service, flexibility and competitive pricing.