Geneva Concrete & Epoxy

Concrete Contractors
Barrie ON L4M 0A5
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Concrete Contractors
Geneva Concrete & Epoxy
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67%

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Reviews by rating (past 12 months)

Reviews for Geneva Concrete & Epoxy

Average customer rating:
6.3 10 (11 reviews)

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Pete
Pete
1 review Wasaga Beach, ON
10/10

Basement levelling

I had a very uneven concrete floor in my basement and Joel and his crew did an amazing job.
They were very professional and organized, and I would certainly recommend them to everyone

Approximate cost of services:
$1,500.00
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Jack
Jack
1 review Huntsville, ON
0/10

Sidewalk & Patio

STAY AWAY, this Company is a disaster. Gets you to sign a contract before work starts, then needs a deposit before work starts, then needs 2nd deposit for materials, 3 guys show up in a Uber cab with no tools to do the excavation, then needs more money before concrete is poured, he now has 3 out of the 4 deposits and little or no work done. Then comes every excuse in the book why he cant do the pour, might rain, cant get the pump, cant get colour, your too far away, cant get help, etc, etc. Meanwhile he has your money. End of contract date came and we hired another concrete company, they had the job finished in 3 days after contact. The form work and the gravel work were all wrong. Sidewalk was supposed to be 66 wide form was only 62 patio was to be 144 wide he made it 140 wide. The gravel was supposed to be compacted at 5.5 for the concrete, some of it was 4 other was 8 1/2 We paid for concrete and colouring + tax and never got either on from him. He will not return a partial amount of our money as requested. STAY AWAY-STAY AWAY

Approximate cost of services:
$11,406.00
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Company Response

Hi Jack, great to hear from you for the sixth time today.

I hope this message finds you well. I wanted to personally address the concerns you raised regarding the payment and the services provided. Your satisfaction is extremely important to us, and we want to ensure that we address any misunderstandings as we have tried to do multiple times over multiple occasions throughout the past several weeks.

We understand that there may have been some confusion about the pre-pour payment. As we have discussed multiple times, we are more than willing to refund the amount owed to you. However, it's important to note that, like any professional service, we cannot work for free. The payment for the services rendered is separate from the pre-pour payment.

I want to take a moment to highlight the efforts we have made to go above and beyond our initial agreement. We took the initiative to excavate your pathway, place gravel, compact it meticulously, create formwork, and even deliver welded wire mesh. These additional steps were taken to ensure the longevity and quality of your project. We genuinely care about the work we do and strive to exceed expectations. I do not believe there are any issues with the completed work that we have done. You had no issues with it until now, because you aren't getting your way which I can't speak too. My mother raised me to be a stronger person and I don't agree with slander and disinformation.

Regarding the booking deposit, I understand that it may not have been explicitly communicated why it is required. We apologize for any confusion caused. Our company is currently experiencing an overwhelming demand for our services, and the booking deposit allows us to prioritize your project and allocate the necessary resources to deliver the best results for you. It's our way of ensuring that we can dedicate our full attention to your project amidst our busy schedule.

I also want to address the color selection issue. We provided you with a range of colors to choose from and gave you ample time to make a decision. However, we understand that sometimes projects can evolve and circumstances change. If you felt rushed or faced unforeseen challenges, we sincerely apologize. Our intention was always to accommodate your preferences and create a space that reflects your vision. It is unfortunate that you went back and forth.. and back and forth.... and back and forth several times just to select a colour all while missing the deadlines we had set for this contract and project. It is really unfortunate that you are now trying to place this blame on a small company because you didn't get your colour within the one day after you ordered it (absolutely insane timeline when color can take up to 8 days and typically comes for the United States)

We genuinely empathize with any concerns or issues that have recently surfaced. We are here to listen and find a resolution that meets your expectations. We firmly believe in open communication and collaboration to address any problems that may arise. Our ultimate goal is to ensure your satisfaction and deliver a project that exceeds your expectations.

Once again, thank you for bringing these matters to our attention. We greatly appreciate your understanding and patience as we work towards a solution together. Please feel free to reach out to us at any time if you actually want to find a reasonable solution without whining on the internet and creating false claims about our business.

Warmest regards,
Geneva Concrete and Epoxy
Joel Owner

Jason in Barrie
Jason in Barrie
1 review Alcona, ON
10/10

Garage floor, foundation wall patching & patio

Joel and his team @ Geneva Concrete & Epoxy did a fantastic job! He is very personable which is refreshing compared to the corporate mentality most have these days. Joel was also very accommodating considering all of the many additional, last minute "oh while you're here" projects he graciously took on (it started with the garage floor replacement then foundation wall crack patching, mezzanine removal, and finally a patio). The finished product turned out perfect, better than I could have hoped for! Thank you Joel!

Approximate cost of services:
$30,000.00
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Company Response

Thank you for your kind review Jason! It was a sincere pleasure working at your place with the guys. Whenever I mentioned that your project was the destination for the day, the guys were always happy to attend site!

Thank you for making it such a comfortable, hospitable environment for our company and crew. If you ever need anything in the future please let us know.

Karen in Guelph
Karen in Guelph
1 review Midhurst, ON
9/10

Installed Front walkway and Porch

This business performed an excellent job pouring our front walkway and porch, for a reasonable price. The contractor was exceptionally skilled, knowledgeable, and readily available to answer any questions we had. I would enthusiastically endorse his services to anyone!

Approximate cost of services:
$8,200.00
2 of 2 people found this review helpful.
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Company Response

Thank you Karen! We are pleased to hear your positive feedback! If you need anything in the future, please feel free to contact us anytime.

Kind regards,

Joel

Private User
Private User
Private User reviews Toronto, ON
10/10

Garage Floor

I spoke with Joel About redoing my Garage floor, he was very quick about getting the quote ready. When he came to do the job he did an amazing job and it was perfect. Thank you Joel for your amazing business.

Approximate cost of services:
$4,000.00
2 of 2 people found this review helpful.
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Company Response

Thank you very much for your review. We are pleased to hear about your positive experience! If you need anything in the future, please feel free to contact us anytime!

Kind regards,

Joel

Laura in Waterloo
Laura in Waterloo
1 review Waterloo, ON
0/10

Concrete Overlay

This company is unreliable, unprofessional and do not stand behind their work.They took a job for an overlay on existing concrete. They said they could do it and it was clear they couldnt. Multiple delays on the initial project, an immense amount of making the date to show up and not arrive without even notifying they werent coming and wasting my time taking off work. As of now they have not made any attempt to rectify the situation. Extremely rude when dealing with the issues of quality. Avoid at all costs!

Approximate cost of services:
$2,900.00
3 of 3 people found this review helpful.
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Company Response

Hi Laura,

We are sorry you endured a poor experience. We as a company are very serious about satisfying our customers. If you could please reach out to us directly to mitigate this issue it would be greatly appreciated. We would be more than happy to help solve this problem and repair your walkway.

Kind regards,

Joel

Barries finest
Barries finest
9 reviews Barrie, ON
10/10

Front porch and walkway

I was dealing with Joel from Geneva Concrete and he made my vision come to reality. On time on budget and I really like the job they completed. Would gladly recommend.

Approximate cost of services:
$11,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the excellent review. We are happy to hear you liked the job we completed, and we hope we have another opportunity to work with you again!

Joel

Private User
Private User
Private User reviews Minesing, ON
0/10

Concrete

I can not recommend this company
I have used another contractor of which I am very satisfied

Approximate cost of services:
$1,000.00
4 of 5 people found this review helpful.
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Company Response

We are in the process of appealing the decision made by the courts and we are quite confident that we will win Jay. I'd appreciate it if you'd stop defaming my character and company and respect my social media pages. You damaged our equipment and belongings and I'd like to deal with in a mature manner.

Charles in London
Charles in London
0 reviews London, ON
10/10

Front patio/walkway

Joel and his guys did an excellent job. Clean up was done right after job was finished. Joel paid particular attention to the finer details. Would highly recommend Joel and his crew.

Approximate cost of services:
$4,000.00
2 of 3 people found this review helpful.
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Company Response

GENEVA CONCRETE & EPOXY, Appreciates your business we look forward to your next project.

bedforddj0964 in Toronto
bedforddj0964 in Toronto
1 review Oro Station, ON
0/10

Worst job ever

We hired Joel to do a small stamped concrete pad for a hot tub. 15x15. I was surprised when he showed and dug with shovels and wheel barrow. It has taken him over a month to dig, form, and pour the pad. They often only show up for an hour or two at a time. Excuse after excuse regarding tools, manpower, weather, etc. The final straw was the attached example of a stamped pad. Worst concrete job I have ever seen.

We engaged a second opinion and were quickly informed to fire him. The fixing of the pad that was suggested by Joel we found out to be inadequate and would fail.

Once informed of us no longer needing his services, Joel appeared on our property the quickest he had to date to pick up his tools. As he was leaving he dumped concrete and debris in the park beside our home, and refused to pick it up.

Nightmare to say the least. Guys like this give contractors a bad rap.

Approximate cost of services:
$2,000.00
5 of 5 people found this review helpful.
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Company Response

Hi DJ,

We are sorry you endured a poor experience. We as a company are very serious about satisfying our customers. If you could please reach out to us directly to mitigate this issue it would be greatly appreciated. We would be more than happy to find a reasonable solution for you.

Kind regards,

Joel

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Geneva Concrete & Epoxy

CONCRETE FLOORS Have damaged concrete? Water sitting on the floor? Dusty? Cluttered? Geneva Concrete & Epoxy can help! We can repair damaged concrete, finish your garage floor, apply concrete overlays, and install beautiful floor coatings to make it a practical space that's easy to clean and maintain. EPOXY & FLOOR ...
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