Sloppy, no pride in their work
Avenue Interiors was subcontracted out by our insurance company contractors after we had some issues with flooding. We needed our main floor hardwood sanded and refinished as well as new carpet in the basement.
The carpet came first, was reasonably well done although there are still several seams visible (I don't know if this is normal but we didn't have this problem with the previous carpet) and they left many areas with gaps between the carpet and the baseboards making it look sloppy. We pointed this out and they said it wasn't their fault, it was our uneven floors or baseboards, to which we pointed out we'd never had this problem before. Someone came, and quickly fixed it, which suggests to me that it was just sloppy work the first time.
The hardwood floor was a disaster. They had to do the work twice because of some issues with movers scratching the floors. Each time the floors looked progressively worse. They did not fill the gaps adequately so the floors looked older and more ragged each time. The workers told me it was a problem with our sub-floor, which may be true, but when I asked one guy why this wasn't brought up before the 2nd job was done he shrugged and said, "hey, I'm just the worker." The off-gassing was very strong for months. They were not able to match the stain with the stain on our staircase, and they had a lot of trouble getting the gloss level right.
Rick, who I guess is the owner of Avenue Interiors, completely stopped returning any of my phone calls.
In the end, our contracting company had the work re-done a 3rd time by a different company who, for some reason, was able to fill the gaps nicely, match the stains and get the gloss level right with hardly any off-gassing odour.
- Approximate cost of services:
- $0.00