We could not be happier with the underpinning work completed by Jakub and the Inside Guys - it was a perfect 10/10 experience. This team of remarkable professionals will be the one that we compare all other contractors against.
When we first met Jakub for an on-site visits it was clear that taking care of our property through this major renovation was his top priority. He operates with an extreme attention to detail, and his quoting process was thorough, transparent, and responsive. We received our quote within 48 hours, and he was available for multiple calls to answer all of my questions and put my mind at ease.
Where other underpinning companies were more interested in putting their competition down, Jakub was far more interested in focussing on the smallest details of the job to gain my trust and respect. Most impressively, Jakub provided me with a comprehensive list of recent customers that he encouraged me to reach out to for references. I sent 11 emails to all of the provided contacts and was stunned when every single one got back to me with effusive praise for their work! I was sold and locked in the job.
When the work commenced, my wife and I decided to spend the first two weeks in a nearby Airbnb. When we stopped by to check in on the work, we were blown away by the care exemplified in Jakubs prep work. Our entire main floor was wrapped neatly in plastic blankets. All of my furniture, carpets, kitchen counters, and appliances were protected from the initial dust bomb when we broke ground. Our hardwood floors were protected with a series of cardboard runners. Simply put, Jakub cares deeply about the property he works on, and I felt like our home was in excellent hands while we were away.
Jakubs crew of underpinners clearly cares about their relationship with homeowners. They arrived early each morning around 8:00am, and concluded work around 5:00pm every day. Our neighbours frequently commented on how courteous every member of the team was. When it snowed, they shovelled our patio and sidewalk, and often even our neighbours walkway. At the end of the day, they thoroughly swept the surrounding area to ensure both our property and the adjacent homes were left better than they found them.
From a communication perspective, Jakub sets an extremely high bar. We set an update cadence of every 48 hours, and he stuck to this without fail. He picks up his phone when you call with questions or concerns. He responds to emails in under 24 hours. He deposits cheques the same day he picks them up. He is consummate professional in every sense of the word. Hes also just a lovely guy, and we became fond of seeing him around our property.
Before the work commenced, my wife and I were really concerned about living through underpinning while we both working from home, just due to the noise and dust. We feared this would be a major disruption to our work and personal lives. In retrospect, our fears were totally unfounded. The overall impact of this job on our lives was about a 3/10. To those reading this worried about WFH and underpinning, simply get yourself (and your neighbours) a good pair of noise cancelling headphones and you wont even notice it during the day. The underpinning did create a lot of dust, so we purchased a couple of air purifiers that really made a difference.
The professionalism shown by the Inside Guys was exceptional. When other trades needed to be involved, Jakub ensured co-ordination was proactive and well communicated. The services offered included a professional cleaner which made a huge difference in the livability of our home during the dig down. We liked the cleaner so much, in fact, that weve decided to hire her on permanently!
We did not experience any significant problems or issues over the course of the 6 week job. On an especially windy day, some specks of concrete found their way onto my neighbours car. When I informed Jakub, he sprung into action and arranged for a mobile auto detailer to come on site to clean the vehicle. This kind of incredible efficiency and care for the customer defined our experience with the Inside Guys. It was really really impressive.
Overall, we are incredibly happy with the underpinning work. With newly 8.5 foot ceilings, interior waterproofing, and the protection of sump pump and a sewage ejector, we feel we got a ton of value out of this project. Impressively, the Inside Guys crew was so efficient that we finished a whole three weeks ahead of schedule! When does that ever happen in construction? Simply awesome.
Ive asked Jakub to proudly add my name to the list of referral customers. An experience like the one the Inside Guys delivered for our family is one absolutely worth sharing!
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- Company Response
Thank you for your kind words, Paul. We always make it our priority to be professional and also provide a smooth and pleasant experience for our clients.
We are very happy you are enjoying your new basement.
All the best.