TLDR, Basic Drains Services are professional and reliable, they have a short response time and their prices are competitive. Gabriel patiently and thoroughly examined the situation, outlined several alternative solutions, explained their advantages and disadvantages, and checked with us for our preferences.
We would definitely use their services in the future, and wouldn't hesitate to recommend them.
More details: our sewer was backing up and we looked for help on HomeStars. Basic Drains Services replied right away and scheduled an appointment for the same evening.
When Gabriel came in he investigated the issue patiently and thoroughly, finding the best access point and explaining his plan. He then suggested a solution and asked for our confirmations. We proceeded with his suggestion and cleared the blockage, which turned out to be caused by roots! He first confirmed that the problem was resolved and then proceeded to outline several alternative ways to prevent it from recurring, explaining their advantages and disadvantages.
Gabriel was professional and patient. We wouldn't hesitate to recommend Basic Drains Services in the future.