Esteban (Steven) was hired to refinish our maple floors in a clear coat. The work was very poorly executed, with visible scuffs and dips from the sander throughout. There is sanding dust, debris, and marks trapped under the varnish. Roller trails and drips are everywhere, including some very visible large blobs in the centre of the living room. Varnish has dripped down into our heating ducts, including in the air returns. The site was kept very dirty, with dust on every surface, garbage bags and open cans of varnish on the porch, and the kitchen sink and counter was smeared with varnish. Nail holes and other imperfections were not filled properly, and will be difficult to repair now that they've been varnished over. Very disappointed. Photos don't begin to capture the issues. At this point, we may have to replace the floor entirely. We paid him for his materials only once we saw the poor work, but frankly regret it, given all the new costs that this will incur to repair. Needless to say, do not use this service!
- Company Response
I gave the client the choice to resand the floor again and he complained about anything and everything and he didn't want to pay . so I left .