Just getting a quote for an air conditioner was a bit of a struggle. I put out several requests and either didn't get a reply, got a quote number without any details of my place or some that took the time to get some information, made appointments to come check it out and then ghosted me.
It is the prime time for installs, but still pretty unprofessional.
Enter Liran from Service Pro Group. We talked over the phone and he got some details, but felt he needed to take a look at our place to give an accurate quote. He made arrangements and came out and took the time to explain his recommendations.
The install went through seamlessly and while it cooled our place, it wouldn't go below 25c.
Liran made multiple trips back out to diagnose the issue and was proactively sending messages to make sure it was working.
Took a couple days (there was some unique issues with the layout of our venting) and got everything sorted out.
This level of professionalism and courtesy is rare in my experience. If you are looking through other quotes for an honest reliable install I could not recommend Service Pro Group any higher.
- Company Response
We are so pleased with your satisfaction. It was a pleasure serving you.