Classic Fireplace Distributors

I asked them to come out to look at why my fireplace wasn't working. They told me that it was under warranty and that it won't be a problem. The first appointment the technician did not show up. The second time he did come and then told my fiance it was just the switch but he didn't have one and we could go and get it at Home Depot. He made it work though with the existing one in the meantime...???
Then he performed a cleaning without any go ahead and charged me for it!! He took advantage of my fiance not knowing what they problem was. Wouldn't use them again.