Me and my sons very happy with this project. Moose Group exceeded my expectations in terms of quality, professionalism, honestly and work ethic. Igor and his crew did a complete townhome renovation for me, including plumbing, gas lines, electric, construction and more. The work is masterful. Igor is an artist. PLUS--- the price was incredibly fair. I will definitely recommend Moose Group to everyone who needs any type of work done at home. I'd give six stars if I could.

This team is fantastic! They are currently in the process of renovating my condo. All along the process, the team has been incredible with communication. Overall, extremely organized, fairly priced and reasonable timelines. Would recommend to anyone seeking a renovation.

Moose Group remodelled 3 bathrooms and our kitchen. They were professional and committed to the project. The scope of the work was detailed and costs were transparent. C, our site manager was wonderful. He always answered our questions and we felt we were always considered. We felt lucky to have him steer the project. The owner, was also on site often enough that I new he was very invested in the progress and the overall success of the project. I am pleased with the professional finish of our rooms. There were some small delays due to materials and labour - some due to pandemic - but the project was 95% finished at the agreed upon timeframe. I wouldn't hesitate to recommend this company.

In late 2021, my extensive condo renovation was finished and was able to finally enjoy my new home. It was a full gut job and reimagining of a very dated 1,400sq unit. Fast forward 11 months later and the real reason for this review of Moose.
A few weeks ago, I noticed my hardwood floor buckling which appeared to be water damage. I have to admit, Ive heard horror stories that once a contractor finishes a Reno and has all your money, it takes ages for them to return or even worse, never to be heard of again. This couldnt have been further from the truth with Moose. After calling Steve, it was only a couple of hours before Alex came over to assess the situation. He was able to figure out the problem and immediately arranged for a plumber to come. The remaining scope of work included removing and replacing the 5 damaged hardwood planks, repairing the drywall, plastering and painting the affected areas in the bathroom & bedroom. The painter even re-caulked and painted my living room valances that had been affected by expansion & contraction. The workmanship by the plumber, flooring guys and painter was fantastic. I expected the coordination of the trades from their busy schedules and getting the work done would have taken months but it was only 2 weeks. Mark was in constant contact and ensured everything was expedited. I even received a call from Steve on a Saturday checking in to see if I was happy with the progress.

Its one thing to find a great company to entrust your Reno which Moose is but the true measure is how they treat you AFTER the work is done and have been paid. I highly recommend Moose, and a special thank you to Mark, Alex & Steve.

We were glad to select Moose Group to perform the renovations at our condo. We needed a whole renovation at our recently purchased condo - kitchen & bath remodelling, painting, popcorn ceiling removal, sliding door installation, and pot light installtion. They were professional right from initial site meeting to final completion to ensure our vision for renovations were successful. Having an experienced renovation company that specialized in condo renovations was comforting in adhering to specific condo rules and coordinating all the logistics. It was a pleasure to work with their sales & estimating team, designer, project manager, and owners. They were responsive and courteous addressing our concerns. Some changes made to the scope of work did cause some delays and in obtaining some materials, but overall we are very pleased with the results. We highly recommend Moose Group for your renovation needs!

I worked with the Moose team for a full renovation of my condo kitchen and bathroom. It was a complex job because my condo is lofted, with the bathroom up a narrow set of stairs, and the team at Moose took great care of me. Sol, Nick, and Sang were very patient with me every step of the way, and made sure I was informed of timelines and updates. The job encountered a very minor delay (just a couple of days), which was entirely out of the control of the folks at Moose and they did an excellent job accelerating the remaining work to finish as close to the original schedule as possible.

I'm thrilled with my renovation, and would recommend the Moose team to my friends and family!

We did an extensive reno with Moose starting in August 2021 - full kitchen, all flooring, doors and trim, popcorn ceiling removal and a complete repainting of our condo. We also had pot lights added in the living room.
The reno was scheduled to start after the Civic holiday in August and had an estimated duration of 6-7 weeks, with the anticipated COVID supply chain caveats.

Our renovation lasted 4 months - twice the estimated duration. For the first 8 weeks we had alternate accommodations. However, for the final 8 weeks we had to live in the condo.in a construction zone.

The cause of the extended duration was not supply chain issues but rather poor project management. The project manager would not schedule trades for upcoming work until the work that they were dependent upon was completed. This created significant gaps in time where no renovation work was happening and our condo sat empty. There was also a 3 week gap in the project while we were told we had to wait for closet doors (even though the other 10 doors sitting in the condo waiting to be installed). We were told that the trade that was to install the doors would only come once - to install 14 doors. Baseboard installation, trim and painting of the condo plus clean up all had to wait.for four doors. Cool white pot lights were installed in the living room, even though the rest of the condo lighting was warm. The difference in lighting looked horrible. We were told that due to COVID warm lighting was not available. Later we learned that there were no supply issues wth the pot lights. The project manager had told the electrician to buy the wrong pot lights and didnt want to have to replace with the correct ones.

After just over three months, and after escalating to our Sales rep and the Moose office, we were introduced to Nick K. Nick had recently become the supervisor of our Project Manager and he reached out to let us know that he would come by, assess the status of our renovation and get things back on track. Well, he did just that! It was like a breathe of fresh air!

Nick came in, quickly had the remaining work scheduled, had the condo fully repainted at Mooses expense after seeing how poor a job the painter had done ( no primer and diluted paint) and pushed hard so that the reno could complete and we could finally live in our condo again. He kept in contact with us on a regular basis (daily, if not more often) and would come by to ensure that work was both progressing and being done with quality. He was only satisfied when we were. We were able to unpack and decorate just in time for Christmas.

A HUGE thanks to Nick for his professionalism, his commitment to delivering a quality job and to ensuring that his customer was heard, supported and satisfied with the job.

Very happy with the complete condo renovation they did! Very smooth process, completely stress free for myself. Finishs were done well and everything looks amazing. Will use them again in the future.

Nick and the team at Moose Group are consummate professionals in everything they do. As a building manager, Moose Group has completed multiple renovations in the building, all of which have gone over fantastically. Their communication with clients and management is second to none. Their attention to detail, scheduling, and customer service is top notch. I cannot praise Nick enough for how communicative and co-operative he throughout the renovation process.

We purchased a 2200 square foot condo in March, 2021 and it required an almost complete renovation before we could move into it in July, 2021. I contacted Moose as soon as we made the offer and was very pleased to hear back from Steve almost immediately. Steve made himself available to us very quickly and came with us and our realtor to look at the condo to help us decide how best to renovate it.

He took his time walking through with us and made many excellent suggestions as to how to proceed including the suggestion of a glass wall to enclose an unusual open space from living room to office. Shortly after, he prepared an estimate and we agreed to move forward.

We took possession of the condo on May 3, 2021 and on May 4th the team started the demolition. It was unclear if permission would be granted due to the lockdown but I was able to get the permission. Moose then started ASAP. They did the work with connecting with the property manager and getting the board approval for the work. They also did the work of confirming that the materials we chose for flooring met the condo standards for sound proofing. They were diligent in informing our neighbours (through the property manager) when they were doing noisy demolition work and took care to stay within the rules of hours for renovation work.

The work we did included:
1) complete demolition of the old kitchen and rebuild a new kitchen with design changes
2) complete demolition of the powder room and a rebuild of that room
3) Removal of two vanities and plumbing fixtures in the other two bathrooms
2) Remove all flooring (except two bathroom floors) and replace with new flooring
3) Remove and replace all light fixtures
4) Remove and replace all plumbing fixtures with the exception of the main shower and refurbish the main shower.
5) Remove an unusual brick feature wall, drywall it and install new electrical receptacles
6) Remove the doors to the laundry area, re-frame it and put in sliding doors
7) Put in a new 10 mm glass wall to close an unusual open space into the office
8) Remove and install all hardware on doors
9) Paint everything throughout.

We were able to move in at the beginning of July as agreed. In all, we were very happy with the experience.

Steve was responsive, the estimate was clear and the project finished within the budgeted parameters. We were offered some changes as we progressed through the project and we accepted some and declined others and that was an acceptable process.

We were assigned Mo as our project manager, He was extremely responsive. We shared phone numbers and communicated regularly through text.

We also utilized the Buildertrend app and were able to keep track of the project through that.

We did have a few glitches. They were generally related to COVID and supply chain issues.
We were promised the help of a designer. Unfortunately, she became unable to assist and in the interests of keeping the project on time, we made the choices ourselves.
As well, many of the stores were in lockdown and we had to make choices by going to the stores and getting samples ourselves.
The flooring choice was hard because our first five choices had supply chain issues and the backsplash tile also had supply chain issues.
However, we were able to make alternate choices and the end result is lovely.

The floor installer spent one day installing the floor and then had a family emergency. This was a critical pathway and threatened to derail the timeline. However, Mo was able to find a new installer and got the project back on track within a few days.

We moved in July and Moose had arranged for the condo to be cleaned. It was pristine and really a treat to have that done.
There were several unfinished pieces including the vanities (supply chain issues), the lights (supply chain issues) and the glass wall which did take the installer 4 visits to finish.

Everything is now lovely and we had one call back for a tiny issue which as been quickly resolved. We are pleased to recommend this company for a condo renovation.