We purchased a 2200 square foot condo in March, 2021 and it required an almost complete renovation before we could move into it in July, 2021. I contacted Moose as soon as we made the offer and was very pleased to hear back from Steve almost immediately. Steve made himself available to us very quickly and came with us and our realtor to look at the condo to help us decide how best to renovate it.
He took his time walking through with us and made many excellent suggestions as to how to proceed including the suggestion of a glass wall to enclose an unusual open space from living room to office. Shortly after, he prepared an estimate and we agreed to move forward.
We took possession of the condo on May 3, 2021 and on May 4th the team started the demolition. It was unclear if permission would be granted due to the lockdown but I was able to get the permission. Moose then started ASAP. They did the work with connecting with the property manager and getting the board approval for the work. They also did the work of confirming that the materials we chose for flooring met the condo standards for sound proofing. They were diligent in informing our neighbours (through the property manager) when they were doing noisy demolition work and took care to stay within the rules of hours for renovation work.
The work we did included:
1) complete demolition of the old kitchen and rebuild a new kitchen with design changes
2) complete demolition of the powder room and a rebuild of that room
3) Removal of two vanities and plumbing fixtures in the other two bathrooms
2) Remove all flooring (except two bathroom floors) and replace with new flooring
3) Remove and replace all light fixtures
4) Remove and replace all plumbing fixtures with the exception of the main shower and refurbish the main shower.
5) Remove an unusual brick feature wall, drywall it and install new electrical receptacles
6) Remove the doors to the laundry area, re-frame it and put in sliding doors
7) Put in a new 10 mm glass wall to close an unusual open space into the office
8) Remove and install all hardware on doors
9) Paint everything throughout.
We were able to move in at the beginning of July as agreed. In all, we were very happy with the experience.
Steve was responsive, the estimate was clear and the project finished within the budgeted parameters. We were offered some changes as we progressed through the project and we accepted some and declined others and that was an acceptable process.
We were assigned Mo as our project manager, He was extremely responsive. We shared phone numbers and communicated regularly through text.
We also utilized the Buildertrend app and were able to keep track of the project through that.
We did have a few glitches. They were generally related to COVID and supply chain issues.
We were promised the help of a designer. Unfortunately, she became unable to assist and in the interests of keeping the project on time, we made the choices ourselves.
As well, many of the stores were in lockdown and we had to make choices by going to the stores and getting samples ourselves.
The flooring choice was hard because our first five choices had supply chain issues and the backsplash tile also had supply chain issues.
However, we were able to make alternate choices and the end result is lovely.
The floor installer spent one day installing the floor and then had a family emergency. This was a critical pathway and threatened to derail the timeline. However, Mo was able to find a new installer and got the project back on track within a few days.
We moved in July and Moose had arranged for the condo to be cleaned. It was pristine and really a treat to have that done.
There were several unfinished pieces including the vanities (supply chain issues), the lights (supply chain issues) and the glass wall which did take the installer 4 visits to finish.
Everything is now lovely and we had one call back for a tiny issue which as been quickly resolved. We are pleased to recommend this company for a condo renovation.