ROXY SHI DESIGN

Interior Design
Toronto ON M2N 7M2
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Reviews for ROXY SHI DESIGN

Average customer rating:
7.8 10 (4 reviews)

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Ron J
Ron J
0 reviews Toronto, ON
10/10

Home Renovation

Roxy helped facilitate our home renovation for the interior design department. She played an extensive role, as she led the overall design, mapped the new interior layouts and electrical layouts. Roxy also advised on sourcing for appliances and fixtures that would fit our budget and schedule.

Overall, we had a very positive experience working with Roxy Shi Design. Roxy is a very good listener who always factored in our feedback and consistently answered our questions in a prompt manner.

Whenever our renovation encountered any roadblocks, Roxys positive attitude and focus on the end goal enabled our team to overcome the obstacles and to complete a renovation that exceeded our expectations.

Thanks, Roxy for all your insights and support throughout the process.

Approximate cost of services:
$10,000.00
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north york-5633
north york-5633
3 reviews Toronto, ON
10/10

Living Room Display

We wanted to have a gorgeous custom cabinet for our living room. Through our kitchen supplier, we found Roxy our designer. She is always on time, super organized, and efficient. Even for our small cabinet project, she came to our house and the showroom multiple times to make sure all the details are correct and available.

My husband wanted an aquarium but he doesn't want to do the maintenance work. So Roxy came up with the idea to have a digital one with the spare TV we had, so no maintenance is needed and my husband can have any type of fish he wants! We absolutely loved this idea! And the materials she picked for us were excellent, exactly what I was looking for - sophisticated and muted. Now we have our home aquarium, display, and storage for our doggo's food! :)
Great job Roxy! Thank you for your service.

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Hi north york-5633,

Thank you so much for your kind review and it was our pleasure to work on your project. It's all these moments that make our job meaningful and we sincerely appreciate you recognized our contribution. We hope you and your family enjoy the feature display cabinet we designed for you :)

Roxy Shi

Jacqueline in Huntsville
Jacqueline in Huntsville
1 review Huntsville, ON
10/10

Basement Reno

We hired Roxy and her team from a friend's referral to renovate our basement. In the beginning, we were only hoping to get some help on choosing materials so the space looks brighter. However, the outcome was complete unexpectedly good! We've never thought that we can use space like this. And the kitchen company she recommended is excellent too. I'm glad that we listened to her recommendations and worked with her teams. I can't imagine what would happen if I need to go outsource myself. Big thanks to Roxy Shi Design! :)

Approximate cost of services:
$2,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Jacqueline, 

Thank you so much for your kind review and it was our pleasure to work on your project as a referral. It was our pleasure to improve the use of the basement floor and help you maximize the improvement on both functionalities and aesthetics. We sincerely appreciate you recognized our contribution. It's all these moments that make our job meaningful and we hope you and your family enjoy the new space in the house :)

Roxy Shi

lj_mcgill in Toronto
lj_mcgill in Toronto
1 review Toronto, ON

First Review

1/10

Poor communication, missed deadlines

We had a negative experience working with Roxy on our renovation. Unfortunately, we experienced repeated poor communication, missed deadlines, and a general feeling of disorganization, all of which left us feeling quite frustrated. We also feel as though we had to basically design everything ourselves and did not receive actual design assistance or feedback.

Was it a challenging time? Yes. Anticipated covid-related labour and material shortages made us put the renovation on hold before construction started. Drawings however were not subject to uncontrollable shipping or manufacturing delays. Why they were delayed, we will never know. But we do know that we will be working with a different designer when we resume the renovation.

Approximate cost of services:
$3,800.00
0 of 1 people found this review helpful.
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Company Response

Dear Mr. Lyle Jones,

All major events are outlined below, regardless of all internal and external coordination, minor revisions, or other irrelevant conversation that was outside of the original scope of work.

April 11, 2021: First on-site visit in St. Catherines where the project located.
April 14, 2021: Retainer received, the project started during the lockdown.

April 15, 2021:
1) Project escalated to the top as the owner is expecting a baby in September. Informed all departments to be ready for any last-minute appointments.
2) Received the appliances preferences notes and Design Inspo Excel sheet from the owner

April 16, 2021: One-hour phone call with the owner

April 19, 2021:
1) First interior design drawing set issued for review
2) First kitchen design set with renderings issued for review

April 20, 2021:1) First Equipment Schedule issued for owner's budgeting exercises2) Showroom visits to plumbing showrooms; for each showroom the owner allocated 45 minutes. 

April 21, 2021:
1) Issued 2 revisions for the ground floor layouts as requested
2) Sent out the plumbing quote to the owner for review

April 23, 2021: Received plumbing fixture notes from the owner

April 26, 2021:
1) Issued drawings for internal review and coordination for more details to finalize quote for the owner to review
2) Received revised Wish List and plumbing fixture notes from the owner

April 27, 2021: Received an email to reconfigure the second-floor bathrooms together which was not in the original scope

April 29, 2021:
1) Issued drawings with the new bathroom layouts on the second floor.
2) Received revised plumbing fixture notes and revised bathroom layouts from the owner

April 30, 2021: Received trade assistance request for Crate&Barrel furniture from the owner

May 3, 2021:
1) An email with 552 words replied to the owner for their questions with drawings attached.
2) Plumbing fixture quote

May 4, 2021
1) Received owner’s notes for kitchen layout details
2) Layouts finalized for both floors
3) Final layout sent to the architect to move forward for the permit3) Booked owner for kitchen showroom visit and the walk-through in person. Meeting date: May 14

Between May 4 to May 12, 2021: 
1) Issue for Tender set all completed, with furniture plans, finishes plan, RCP, electrical plans, and elevations.
2) Finishes options are prepared for review based on the owner's Wish List. Including tiles, hardwood floor options, paint colors for rooms on both the ground floor and second floor. 

May 12, 2021:
1) Received the owner's email to cancel the project, due to covid, labor, and material shortage, with the baby coming.
2) Walk-through meeting and kitchen showroom meeting canceled

To sum up, since the project officially started on April 14 to the day we received the cancellation notice on May 12 (total of 4 weeks), we have: drawing set to apply for the permit and towards the final construction set, kitchen renderings, and shop drawings, Appliances Schedule, Plumbing Schedule, and Hardware Schedule; booked in-person meeting for walk-through that didn't happen. 

We understand the pressure to manage the stress of a major renovation under a lockdown during the pandemics, and to expect a baby at the same. Therefore, there was no previous communication about the dissatisfaction with the services we provide or any potential misunderstanding of the renovation or construction process. 

All documents and emails are available upon request. 

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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