We needed our windows redone. After quote and confirming 4-8 week window manufacturing, we waited and chased Victor for almost 3 months by phone, email and text with vague replies of delays with supplier. During the 4th month, we got an email with a range of dates that he was going to come by to finish job. Approaching that date, we tried to call to confirm date and time and his phone was disconnected and he was not replying to our email. Eventually said he had a new number. This was unacceptable to us and we were no longer sure that he was a) a real business b) that he would do the job well with this level of unprofessionalism. Its been over 6 months and we have yet to recieve any refund whatsoever despite being told we would. He has wasted so much of our time and trust... and almost $3000 of our money.
- Company Response
Good morning Andrea as we spoke last week I have sold the last window and am waiting for the clients check to clear I have mailed you a refund check in the amount of 2,300 dollars dated for June 1st 2020 you should receive the refund check in the mail this week or next week
Sorry for the inconvenience that I had to wait on your custom order for the windows that was only supposed to be 4 to 8 weeks for your order of your windows unfortunately the window manufacturer had delayed on there glass order and I had told you that Iin my emails to you I have been in business for over 23 yrs in the gta this is the first time I had a problem getting my windows delivered to my clients you also now that to keep my reputation and good standers I have sent you your refund and also had to pay the balance of the widows to the manufacturer out of my pocket and never did I ask you to to pay the balance of the window order and when my phone was broke I called you with my temporary number so you could stay in contact with me if you had any questions and when I got my phone fixed I also called to tell you I never hided from you calls and emails I always returned your call and emails
Galveston construction inc
17 Joanna dr Scarborough ont