We are always grateful to know that our customers are happy with the service, knowledge and care that we provide to them and their equipment. We would like to say a big thank you and that we appreciate you taking the time to share your experience.
Hello and thanks for your feedback. Let us first apologize for the misunderstanding. We have done some investigation into your complaint and have spoken to the technician for better clarification on what had taken place.
In the note on our system that was sent to you, the tech had explained that the supplier no longer has the part for that equipment and that the part was obsolete due to the age of the unit. It further states that you had sent the tech a link to amazon showing similar parts, which he had explained to you that those parts are for residential furnaces and not for rooftop units.
By this time you had told the tech you had gone ahead and hired another contractor. It was noted a few days later you had contact the tech saying that you did not hire anyone and that you wanted us to fix the problem which the tech had replied:
1. The part and wiring on your unit are different from those off amazon and that your unit needed to use the same part as the original.
2. He also stated that if we should take the part out we won’t be able to use any other switch other than what was designed for the unit.
3. Should in the event of anything happening, A SAFETY OFFICER will hold the company liable.
4. The tech can only work within the confine of the BC regulation and not anyone's opinion or suggestion.
5. Should there be a fire, no customer will take the responsibility to say, they had given the approval for the changes.
We understand your frustration and must apologize again, but there is not much we can do at this time. To further added, NO HVAC Contractors are allowed to install any parts or equipment here in BC Canada unless the parts or equipment went through the correct testing and has a CSA, UCL or other approved certification stamp.
Air Conditioning Service / Repair
We are happy that you were able to take the time to share your experience with us, we really appreciate the kind words.
Thank you for leaving us a wonderful review, we really appreciate the kind words and you taking the time to share your experience.
Thanks Stefanie for taking the time to share your experience. We work hard to ensure our customers are happy by providing them with quality service. We here at Knowledge Hvac & Refrigeration really appreciate the kind words.
Thank you Stephen for taking the time to share your experience. We here at Knowledge Hvac & Refrigeration really appreciate the kind words.
Thank you Mom2Court for taking the time to share your experience. We here at Knowledge Hvac & Refrigeration really appreciate the kind words.
We really appreciate the kind words and for you taking the time to share your experience.
Thank you for taking the time to share your experience. We really appreciate the kind words.
Thank you, we really appreciate the kind words and for you taking the time to share your experience.
For all your heating, cooling and refrigeration. Call us now. We service repair and install equipment of all brands, whether you are a commercial or residential customer.
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KNOWLEDGE HVAC & REFRIGERATION LTD is a full service Heating, Ventilation, Air Conditioning, Refrigeration and Mechanical company currently servicing Vancouver, Lower Mainland and Fraser Valley area. We are Licensed, Bonded and Insured, we offer a wide range of services to Commercial and Residential customers.
HVAC installations (residential and commercial)
Refrigeration equipment installations
Maintenance, service & repair of heating, cooling and refrigeration equipment
Electrical services
HVAC and Refrigeration equipment maintenance program
Gas fitting
At KNOWLEDGE HVAC & REFRIGERATION LTD we focus on equipment safety, rules and manufacturer specifications. We are known for Safety First, Quality Work and Timely Completion. Our Technicians are fully licensed, factory trained and extremely knowledgeable. The majority of our clients are from referrals.
What makes us different from other companies?
We are committed to our customers safety and satisfaction. We currently have Technicians with over fifteen years of experience, who are trained past student of JARTS and BCIT.
We are detailed, careful and considerate while working and double-check that every step has been taken to ensure a thorough and complete job. We take pride in our work on a daily basis. No matter what we are working on, from commercial to residential installation, repairs and servicing, no job is unimportant to us.
MISSION STATEMENT:
To ensure our clients achieve operational efficiency in every aspect of their heating, cooling and refrigeration requirements in a reliable, economic and timely manner.
To be committed to safety, quality and excellence service while attaining standards beyond the expectations of our customers.
To perform for our customers the highest level of quality services at fair and market competitive prices.
To ensure the longevity of our company through repeat and referral business achieved by customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes.
To maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our suppliers, professional associates and customers.
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